Anitha Ramaswamy

Data-Driven Analyst with 6 years’ experience in Insurance and technology services industry, skills in attention to detail, collaboration, identifying trends and patterns to drive business decisions. Proficient in Excel and presentations on data insights, able to create reports and dashboards that provide actionable insights to stakeholders.

• TSA, AusPost, 02/07/22, 04/08/22, Australia Post Outbound Business Specialist, Adhere to TSA’s overall sales methodology in order to present a solution that best meets the customer’s needs and offers genuine value for the customer., Uphold a high quality of conversation with clients /Customer, ensuring to complete an effective discovery and qualification when applicable., Identify and validate small business opportunities., Provide accurate recommendations to customers based on their needs, Efficient management of all leads and opportunities in queue., Establish a customer-centric approach around issues and negotiation of sales agreements., Delivery a great customer Experience on every contact
• HP, India - Bangalore, 09/2006, 08/2010, Sr. Process Associate, Processing MVC Rebates (Most valuable Customers) for 8 countries pertaining to Asia Pacific region. Profiling contracts and capturing sales of partners, Calculation of Rebates eligible under different rebate programs to partners on monthly basis., Resolving partners queries on rebate payments and adjustments, Preparation of Annual, quarterly and monthly sales reports in BO (Business Objects) tools., Reporting to Customers and managers the analysis of quota achieved and compensation accrued to them., One point of contact for Managers of 8 entities to provide Individual Country Performance Reports., Educating customers about changes and updating process documentation., Reporting of Metrics and Sigma score to customers as per SLA (Service Level Agreement), Training and mentoring of new Joinees., Looking after Maintenance of ISO documentation to adhere to ISO compliance., Updation of Individual efficiency of the team members in HP data base web., Implemented CNF log, CNF Clarification log, Sell to Log, Sell to Clarification logs., Implemented CNF and Sell to process Checklist., Part of “Silver Award” winner team for exceptional performance in Mar- 08., Successfully completed the Six Sigma Green Belt Training Certification under DMAIC module., Developed a detailed Process Training Documentation for freshers to enable quick learning & understanding the process., Conducting Refresher Sessions to acquaint the team with process and quality updates., Performance award Winner in April 08, Feb 09, July 09 and Mar 09., Spot award winner Oct 08., Received Excellent Feedback from Platform Leads and Sr. Dev Managers at TAL.

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TAL Services Limited, 04/11/22, Present, Resource Analyst, Working closely with Platform Coordinators and the Delivery and Workforce Planning Lead on resource management activities., Providing effective support to the Platform and Delivery teams., Manage project proposals preparation by coordinating with the team and facilitating contract execution., Worked as Platform Coordinator Role for Group, Finance and Architecture & Strategy CD Platform Teams., Contract administration - Contracts / sub-contracts and financial administration., Invoicing / Purchase Order Management/ Reconciliation and Receipting against SOWs / Contracts / Sub-Contracts , Validation, Tracking and Processing Accruals., Coordinate with Account Payables Team., Worked on MSA / PSA etc., Basic Understanding of Legal requirements; Coordinate with Legal Team for review / feedback on MSA / SOW / Contracts etc., Anchored New Starter Email template for new starters (FTE / Contractors), Ad-Hoc reporting on Time-Pro (Timesheet Management) . Unauthorized Software Vendor list, Master Vendor Contract List, Workforce Planning Tool reporting etc., Ensuring workforce plans are created and maintained, tracking against time and cost and resource utilization is managed., Maintenance of Commercial Engagement SharePoint (Restructuring and Upkeeping), Monitoring platform risks, issues, actions, dependencies and decisions against core functions of management and cost recognition., Managing Platform risks, issues, actions, dependencies, and decisions against core functions of resource management and cost recognition., Managing the effective transition of resources cross platform., Providing internal reporting and support for invoicing of external vendors., Coordination of the onboarding and offboarding of Platform resources., Conducting or contributing to platform effectiveness reviews and identifying any lessons learned., Analyze and Publish Contract End Dates / Open Roles / Head-Count movement data from Workday to Excel / PowerBI Dashboards.

Immédiate

Visa Status: Australia Permanent Résident

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