Anitra Fernando
Melbourne,VIC
Summary
Dedicated student at RMIT seeking part-time or casual work. Experienced front desk receptionist with strong organizational and communication skills. Proven sales consultant with a track record of exceeding targets and delivering excellent customer service. Flexible and available for an immediate start. Adept at managing multiple tasks efficiently and working effectively in team environments. Eager to contribute to a dynamic team while gaining practical experience and supporting my academic journey
Overview
5
5
years of professional experience
Work History
Front Desk Reception
Quest Hotel & Apartments
11.2022 - 10.2023
- Greeted and assisted guests, ensuring a positive and hospitable experience.
- Helping guests check in and check out
- handle complaints effectively and ensure guests leave happy
- Provided administrative support, including data entry, filing, and document preparation
- Performed nightly audits with RMS to ensure precision in financial and operational records
- Booking, confirming, and managing appointments for staff and visitors
- Open and close office reception. Unlock, set up, ensure cleanliness, check equipment, stock supplies, review schedule, secure area at day's end
- Developed strong working relationships with team members, fostering a positive work environment.
Sales Assistant
Move
09.2020 - 08.2022
- Conducted in-depth customer assessments to customize solutions, comprehensively understanding unique needs, encompassing factors such as move size, special items, and timelines
- Manage sales leads effectively by sorting them based on potential
- Follow up promptly to keep them interested and hit daily targets for calls and emails.
- Collaborate with the fleet team to ensure everything runs smoothly according to customer preferences
- Exceeded sales targets by proactively identifying opportunities and employing effective techniques to secure new business while ensuring customer retention
- Cultivated strong client relationships, offering continuous support throughout the moving process.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Retail Assistant
ODEL
09.2018 - 11.2019
- Worked collaboratively for seamless customer service across the store
- Offered tailored help, suggesting products based on preferences
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Recommend and upsell products, process transactions accurately, and handle payments
- Keep the store clean, tidy, and presentable.
- Receive and organize merchandise, ensure shelves are stocked, and monitor inventory levels
- Assist with opening and closing procedures, including cash handling and security measures.
Education
Advance Diploma Of Building Design and Construction (Architectural) - Architectural Drafting Technology
RMIT UNIVERSITY
01.2025
Skills
- Cash Handling
- Customer Service
- Front Office Management
- Skilled in RMS
- Hospitality Services
- Call Management
- Office Administration
- Team Collaboration
- Sales Technique
Timeline
Front Desk Reception
Quest Hotel & Apartments
11.2022 - 10.2023
Sales Assistant
Move
09.2020 - 08.2022
Retail Assistant
ODEL
09.2018 - 11.2019
Advance Diploma Of Building Design and Construction (Architectural) - Architectural Drafting Technology
RMIT UNIVERSITY
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