Aniva Hua
Lidcombe,NSW
Summary
My objective is to support a dynamic and innovative team to further provide professional expertise catering to the needs of families in the community. My working experience as a child protection caseworker has given me the opportunity to showcase my strong work ethic, initiative and communication skills working with clients in a crisis-driven environment. I aspire to contribute my sound knowledge of mental health and substance abuse issues has on clients with complex socioeconomic needs. With my experience working with Department of Community and Justice has given me the opportunity to liaise with different services and agencies to upholding the rights, safety and risk concerns for the most vulnerable people in our community with foremost commitment and integrity.
Overview
7
7
years of professional experience
Work History
Multicultural Caseworker
Department of Community and Justice
12.2016 - 07.2022
- Able to handle a high volume to calls from previous experience as an triage intake caseworker
- Strong understanding of the laws governing NSW Child Protection Services, Mandatory reporting requirements and Out of Home Care services
- Experience and knowledge of working with families with high vulnerabilities for example: child protection concerns, domestic violence and AOD
- Providing intensive care and support to children, young people, families, carers and communities in varied and challenging circumstances
- Analytical thinking, assessing risks and problem solving of challenging and ongoing issues that arise for the child/ young person
- Teamwork, collaboration and relationship building
- Record keeping and strong administrative and technological skills
- Use of business system, upholding polices and caseworker practices
- Facilitate meetings that involve decision-making in relation to a child/young person’s wellbeing, education, placement, health and legal issues
- Preparing court documents, consulting with legal representation and attending court
- Regular home visits to child/young person and carer’s home
- Liaise with all stakeholders such as Juvenile Justice officers, schools, carers, police officers, non-government agencies, family support services and health professionals on a daily basis
- Conducted home visits to assess living environment and provided appropriate referrals.
Contact Support Worker
Axia Solutions
04.2015 - 12.2016
- Strong understanding of the laws governing NSW Child Protection Services, Mandatory reporting requirements and Out of Home Care services
- Experience with working with vulnerable children and young people in Out of Home Care
- Experience and knowledge of working with families with high vulnerabilities for example: child protection concerns, DV and AOD
- Excellent written skills shown through the capability to producing a written report after each contact
- Worked closely with management in difficult situations to resolve problems
- Written and verbal skills - each contact require a written report to be produced by the worker
- Ability to accept direction from management and sustaining a high level of with management to adapt to a fast-changing work environment
- Ability to work with clients who display challenging and difficult behaviours
- Analytical thinking and problem solving of challenges that arise during supervisions
- Providing intensive care and support to children and young people in varied and challenging circumstances
- Worked well independently and in teams - relationship building skills.
Education
BACHELOR OF SOCIAL SCIENCE -
UWS
04.2015
HIGH SCHOOL CERTIFICATE -
STRATFIELD GIRLS HIGH SCHOOL
01.2011
Skills
- Leading interpersonal, analytical and highly effective communications skill
- Able to lead, work independently and co-operate with team members
- Ability to write well structured emails, reports and case notes
- Strong understanding of social media platforms and internet browsers
- Excellent verbal communication skills to confidently guide individuals in crisis while maintaining confidentiality
- Ability to work both independently and collaboratively in a multidisciplinary team environment under high pressure situations
- Strong ethics and integrity in representing services and upholding values
- Proficiency Microsoft Suite (Word, Excel and PowerPoint)
- Developed keyboard and technological skills
- Empathy, integrity and an open-minded attitude
- An ability to work independently as well as part of a multidisciplinary team
- Demonstrate strong ethics and integrity in representing our services and maintaining values
- Willingness to learn new skills as well as is Adaptable in new environments
- Foremost organisational skills, shown in the ability to plan ahead and organise accordingly
- Positive can-do attitude
- Results driven with a strong eye for detail
- Fluent in English and Vietnamese
References
Richard Collins, MANAGER CASEWORK, +61 438 123 406
Lisa Ly, MANAGER CASEWORK, +61 422 557 089
Timeline
Multicultural Caseworker
Department of Community and Justice
12.2016 - 07.2022
Contact Support Worker
Axia Solutions
04.2015 - 12.2016
BACHELOR OF SOCIAL SCIENCE -
UWS
HIGH SCHOOL CERTIFICATE -
STRATFIELD GIRLS HIGH SCHOOL
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