Summary
Overview
Work History
Education
Skills
Timeline
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Aniwa Pouli

Summary

Proven ability to enhance guest satisfaction through effective teamwork and problem-solving. Recognized for maintaining high sanitation standards and efficiently managing cash transactions, contributing to a seamless dining experience.

Food service professional with background in maintaining cleanliness and efficiency in service areas. Known for reliability and ability to adapt to fast-paced environment. Expertise in food preparation and safety protocols, coupled with collaborative approach to achieving team goals and ensuring customer satisfaction.

Overview

9
9
years of professional experience

Work History

Cafeteria Worker

Mercato Cafe
05.2025 - 09.2025
  • Assisted in food preparation and service, ensuring compliance with safety and health standards.
  • Maintained cleanliness of work areas, including dining spaces and kitchen equipment.
  • Supported team members during peak hours, enhancing service efficiency and customer satisfaction.
  • Learned to operate kitchen tools and equipment under supervision to streamline food production.
  • Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
  • Provided exemplary service to students, staff, and visitors.
  • Reduced food waste through careful portion control and monitoring product expiration dates.
  • Handled special dietary requests from customers with care, ensuring their needs were met while adhering to established protocols.
  • Collaborated with kitchen staff to monitor ingredient levels, making necessary adjustments to maintain optimal supplies without compromising quality or freshness.
  • Participated in weekly meetings to discuss improvements and implement strategies for enhancing customer service.

Cafe All Rounder

Omg Coffee and Toastie
12.2024 - 04.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Food and Beverage Attendant

Perth Convention and Exhibition Centre
07.2024 - 01.2025
  • Delivered exceptional customer service in high-volume dining environments.
  • Assisted in menu planning and daily specials to enhance guest experiences.
  • Utilized point-of-sale systems for efficient order processing and payment handling.
  • Collaborated with kitchen staff to ensure timely and accurate food delivery.
  • Trained new staff on operational procedures and customer service best practices.
  • Resolved guest inquiries and complaints promptly to ensure satisfaction.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics.

Roadhouse Attendant

Nanutarra Roadhouse
01.2023 - 07.2024
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Provided friendly and efficient customer service in fast-paced environment.
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
  • Monitored security cameras to deter theft or vandalism within the premises.
  • Ensured timely fuel dispensing, resulting in reduced waiting times for customers.
  • Prepared fresh food items quickly while adhering to high-quality standards for presentation and taste consistency.
  • Coordinated with delivery truck drivers for timely unloading of shipments, ensuring efficient replenishment of inventory levels.
  • Improved overall facility cleanliness with meticulous attention to detail in daily maintenance tasks.
  • Contributed to increased sales through suggestive selling techniques and product knowledge.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Checked ID cards and verified bar guests were of legal age.

Hospitality Worker

Pita Pit
03.2017 - 12.2022
  • Delivered exceptional customer service in fast-paced hospitality environment.
  • Maintained cleanliness and organization of dining areas, adhering to health standards.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Assisted in training new staff on operational procedures and customer engagement techniques.
  • Coordinated with kitchen staff to ensure timely food delivery and order accuracy.

Education

High School Diploma -

Rockingham Senior High School
Perth, WA
11-2018

Skills

  • Dishwashing
  • Sanitation practices
  • Cooking
  • Problem-solving
  • Food handling safety
  • Cash handling
  • Time management
  • Customer service
  • Teamwork and collaboration
  • Ordering procedures
  • Computer skills
  • Clear communication
  • Team leadership

Timeline

Cafeteria Worker

Mercato Cafe
05.2025 - 09.2025

Cafe All Rounder

Omg Coffee and Toastie
12.2024 - 04.2025

Food and Beverage Attendant

Perth Convention and Exhibition Centre
07.2024 - 01.2025

Roadhouse Attendant

Nanutarra Roadhouse
01.2023 - 07.2024

Hospitality Worker

Pita Pit
03.2017 - 12.2022

High School Diploma -

Rockingham Senior High School
Aniwa Pouli