Aniwa Pouli
Summary
Proven ability to enhance guest satisfaction through effective teamwork and problem-solving. Recognized for maintaining high sanitation standards and efficiently managing cash transactions, contributing to a seamless dining experience.
Food service professional with background in maintaining cleanliness and efficiency in service areas. Known for reliability and ability to adapt to fast-paced environment. Expertise in food preparation and safety protocols, coupled with collaborative approach to achieving team goals and ensuring customer satisfaction.
Overview
9
9
years of professional experience
Work History
Cafeteria Worker
Mercato Cafe
05.2025 - 09.2025
- Assisted in food preparation and service, ensuring compliance with safety and health standards.
- Maintained cleanliness of work areas, including dining spaces and kitchen equipment.
- Supported team members during peak hours, enhancing service efficiency and customer satisfaction.
- Learned to operate kitchen tools and equipment under supervision to streamline food production.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Provided exemplary service to students, staff, and visitors.
- Reduced food waste through careful portion control and monitoring product expiration dates.
- Handled special dietary requests from customers with care, ensuring their needs were met while adhering to established protocols.
- Collaborated with kitchen staff to monitor ingredient levels, making necessary adjustments to maintain optimal supplies without compromising quality or freshness.
- Participated in weekly meetings to discuss improvements and implement strategies for enhancing customer service.
Cafe All Rounder
Omg Coffee and Toastie
12.2024 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Food and Beverage Attendant
Perth Convention and Exhibition Centre
07.2024 - 01.2025
- Delivered exceptional customer service in high-volume dining environments.
- Assisted in menu planning and daily specials to enhance guest experiences.
- Utilized point-of-sale systems for efficient order processing and payment handling.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new staff on operational procedures and customer service best practices.
- Resolved guest inquiries and complaints promptly to ensure satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
Roadhouse Attendant
Nanutarra Roadhouse
01.2023 - 07.2024
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Provided friendly and efficient customer service in fast-paced environment.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
- Monitored security cameras to deter theft or vandalism within the premises.
- Ensured timely fuel dispensing, resulting in reduced waiting times for customers.
- Prepared fresh food items quickly while adhering to high-quality standards for presentation and taste consistency.
- Coordinated with delivery truck drivers for timely unloading of shipments, ensuring efficient replenishment of inventory levels.
- Improved overall facility cleanliness with meticulous attention to detail in daily maintenance tasks.
- Contributed to increased sales through suggestive selling techniques and product knowledge.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Checked ID cards and verified bar guests were of legal age.
Hospitality Worker
Pita Pit
03.2017 - 12.2022
- Delivered exceptional customer service in fast-paced hospitality environment.
- Maintained cleanliness and organization of dining areas, adhering to health standards.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Coordinated with kitchen staff to ensure timely food delivery and order accuracy.
Education
High School Diploma -
Rockingham Senior High School
Perth, WA11-2018
Skills
- Dishwashing
- Sanitation practices
- Cooking
- Problem-solving
- Food handling safety
- Cash handling
- Time management
- Customer service
- Teamwork and collaboration
- Ordering procedures
- Computer skills
- Clear communication
- Team leadership
Timeline
Cafeteria Worker
Mercato Cafe
05.2025 - 09.2025
Cafe All Rounder
Omg Coffee and Toastie
12.2024 - 04.2025
Food and Beverage Attendant
Perth Convention and Exhibition Centre
07.2024 - 01.2025
Roadhouse Attendant
Nanutarra Roadhouse
01.2023 - 07.2024
Hospitality Worker
Pita Pit
03.2017 - 12.2022
High School Diploma -
Rockingham Senior High School