Anja Franken
South Melbourne
Summary
I am a dedicated Medical Receptionist with a strong passion for helping others, developed through experience in a Hartswater-based medical practice since 2018. This role provided valuable insights into the medical industry and reinforced a commitment to making a positive impact in patients' lives. A deep appreciation for the nuances of healthcare and a proactive approach to patient care demonstrate suitability for contributing effectively to your practice. My enthusiasm for fostering a welcoming environment and ensuring seamless operations positions makes me the ideal candidate for this role.
Overview
13
13
years of professional experience
Work History
MEDICAL RECEPTIONIST, ADMINISTRATOR
CBD Doctors Melbourne
12.2024 - Current
- All General Administration tasks required as a medical receptionist.
- Capturing of patient records
- Filling and scanning of patient information
- General Administration & Billing Management
- Opening & closing of practice
- Basic Medicare Knowledge
- Basic Workcover & Insurance knowledge
- Scheduling of appointments & managing practice calendar
- Processing billing (Medicare; Private Insurance; HICAPS; HotDoc; EFTPos/Manual payments; Batch billing)
MEDICAL RECEPTIONIST, ADMINISTRATOR & PRACTICE MANAGER
Dr Bianca Van Wyngaard (Gynaecologist & Obstetrician)
04.2024 - 09.2024
- All General Administration required as a medical receptionist at a Specialist.
- Capturing of patient information on MedEDI & Practice Perfect
- Filling and scanning of patient information, Clinical Notes and Reports
- General Administration & Billing Management
- Patient Management
- Preparation and Management of Theatre bookings
- Management of Practice
- Booking and arrangements of hospital admissions
- Diary Management
- Re-structure and re-organisation of day-to-day management of systems and processes
MEDICAL RECEPTIONIST AND ADMINISTRATOR
Dr Gerhard Reyneke(Paediatrician)
04.2022 - 03.2024
- All General Administration required as a medical receptionist at a Specialist.
- Capturing of patient information on VeriClaim
- Filling and scanning of patient information, Clinical Notes and Reports
- General Administration & Billing Management
- General Patient Management
- Ward Rounds & Management
- General Co-Management of practice
- Booking and arrangements of hospital admissions
- Chronic Registration and management
- Diary Management
MEDICAL RECEPTIONIST AND ADMINISTRATOR
Dr Ilze Fourie (Emergency Department)
12.2021 - 01.2022
- General Administration required as a medical receptionist
- Capturing of patient information on Vertex & AS400
- Basic Vertex Training
- AS400 Training
- Filling and scanning of patient information, Clinical Notes and Reports
- Working closely with Partners 4 Life
PERSONAL ASSISTANT, ADMINISTRATOR AND BOOKKEEPER
Dirk Van Aswegen
01.2021 - 09.2021
- Duties required of a Personal Assistant.
- Restructure of complete Business and Financial Model
- In debt financial recon of all sites
- Month End duties and completion
- Working closely with the accountants to meet financial year end needs as well as month end needs.
- Basic bookkeeping and financial requirements
- Basic Sage Skills
- Basic QuickBooks Skills
- Basic My Cost Accounting Skills
- Zoom Meetings
- Teams Meetings
RECEPTIONIST & GENERAL ADMINISTRATOR
DR’S JG & JU KUHN INC.
10.2018 - 12.2020
- General Administration required at a General Medical Practice
- Specialist Appointment for patients
- Registration of Chronic Medication
- Follow up of Chronic Registrations
- The writing of the renewal of chronic prescriptions
- Basic MediMass training
- Reconciliation of payments
- Assisting Dr’s with urine tests, Blood sugar tests etc.
- Management of patient enquiries
- Assisting in basic pharmacy duties
- Arrangement of authorization for specialist appointments
- Working closely with Medical Aids
- Short/ Standard and Long Medical Life Insurance Policies
HOSTESS & KITCHEN MANAGER
MORESON GUESTHOUSE
10.2016 - 05.2018
- General administration and processing
- Hotelier
- UIF Submissions & Salaries
- ROE Submissions
- Managing of personnel
- Managing the flow of work
- Telecommunication skills
- Management of the Guesthouse Kitchen
- General management
ADMINISTRATOR & PERSONAL ASSISTANT
WILD OLIVE ESTATE
02.2016 - 09.2016
- General Admin and data capturing
- Organizing entire admin system and managing of Estate files
- Communicating between 2nd and 3rd parties
- Collecting of debtors
- General bookkeeping
- Google Chrome file management
- General Sage skills
- General marketing
BOOKKEEPER & PERSONAL ASSISTANT
SEBENZA ACCOUNTANTS
01.2014 - 09.2015
- General admin and Data capturing
- Registrations (Income Tax, VAT, PAYE, UIF, Workmen’s Compensation Commissioner)
- Submissions to Department of Labour, RMA and E-filling
- Enquiries (SARS & Department of Labour)
- Processing of Data
- Seminars & Webinars (SARS, Department of Labour, RMA)
- General Bookkeeping
RECEPTIONIST & ADMINISTRATOR
THUSANO GROUP PTY LTD
01.2013 - 11.2013
- General Reception duties
- General administration duties
- Reporting faults to Telkom Call Centre
- Data capturing
- Putting together sales documents
- Organizing the entire filling system
- Opening and closing of faults on the PABX & Pro System
Education
NATIONAL DIPLOMA - HUMAN RESOURCE MANAGEMENT
COLLEGE SA
01.2020
DIPOLMA - PROJECT MANAGEMENT BASIC & PROFESSIONAL
COLLEGE SA
01.2016
DIPOLMA - SMALL BUSINESS MANAGEMENT
COLLEGE SA
01.2015
Skills
- Quick Learner
- Self-driven
- Hardworking
- Problem Solver
- Ability to Work Under Pressure
- Excellent Leadership and Management Skills
- Excellent People Skills
- MediMass
- Vertex
- POPIA Law (Medical Field)
- VeriClaim
- Practice Perfect
- MedEDI
- Intramail
- Pracsoft
- Medical Director
- Gmail
- HotDoc Dashboard & Payments
- Invoice preparation & processing
- Claim forms
- CPR training
- Staff leadership
- Medical records maintenance
- Data management
- Office coordination
- Calendar and appointment management
- Patient billing
- Payment scheduling and collection
- Documentation and recordkeeping
- Administrative support
- Data entry
- Organization and time management
- Collaboration and teamwork
- Problem-solving
- Customer service
- Patient reception management
- Typing and filing
- Point-of-sale system
- Record processing
- Billing support
- Insurance claims
- Mail management
- Medical office administration
- Electronic medical records
- Medical billing
- Payment collection
- Appointment management
- Appointment setting
- Patient registration
- Office administration
- Patient scheduling
- Front desk operations
- Telephone etiquette
- Appointment scheduling
Languages
Afrikaans
English
Timeline
MEDICAL RECEPTIONIST, ADMINISTRATOR
CBD Doctors Melbourne
12.2024 - Current
MEDICAL RECEPTIONIST, ADMINISTRATOR & PRACTICE MANAGER
Dr Bianca Van Wyngaard (Gynaecologist & Obstetrician)
04.2024 - 09.2024
MEDICAL RECEPTIONIST AND ADMINISTRATOR
Dr Gerhard Reyneke(Paediatrician)
04.2022 - 03.2024
MEDICAL RECEPTIONIST AND ADMINISTRATOR
Dr Ilze Fourie (Emergency Department)
12.2021 - 01.2022
PERSONAL ASSISTANT, ADMINISTRATOR AND BOOKKEEPER
Dirk Van Aswegen
01.2021 - 09.2021
RECEPTIONIST & GENERAL ADMINISTRATOR
DR’S JG & JU KUHN INC.
10.2018 - 12.2020
HOSTESS & KITCHEN MANAGER
MORESON GUESTHOUSE
10.2016 - 05.2018
ADMINISTRATOR & PERSONAL ASSISTANT
WILD OLIVE ESTATE
02.2016 - 09.2016
BOOKKEEPER & PERSONAL ASSISTANT
SEBENZA ACCOUNTANTS
01.2014 - 09.2015
RECEPTIONIST & ADMINISTRATOR
THUSANO GROUP PTY LTD
01.2013 - 11.2013
DIPOLMA - PROJECT MANAGEMENT BASIC & PROFESSIONAL
COLLEGE SA
DIPOLMA - SMALL BUSINESS MANAGEMENT
COLLEGE SA
NATIONAL DIPLOMA - HUMAN RESOURCE MANAGEMENT
COLLEGE SA
Country Of Birth
South Africa
Matriculated
2012
Valid Driver License
True
Own Transport
True
Professional Skills
- Bizz Trading Institute: Receptionist Excellence Diploma
- Diploma in Small Business Management
- Diploma in Basic Project Management
- Diploma in Professional Project Management
- Department of Labour Seminars and Training
- RMA Seminars & Training
- SARS Webinars & Seminars
- MediMass
- Vertex
- AS400
- Hotelier
- Zoom
- Teams
- Sage Accounting
- QuickBooks
- My Cost Accounting
- POPIA Law (Medical Field)
- VeriClaim
- Practice Perfect
- MedEDI
- Intramail
- Pracsoft
- Medical Director
- Gmail
- HotDoc Dashboard & Payments
Personal Information
- Date of Birth: 26/03/1994
- Nationality: South African
- Driving License: Yes
Interests
- Business
- Management
- Working with people
- Outdoors
- Exercising
- Yoga
- Meditation
- Athletics
- Tennis
- Reading
- Studying