Anjali
Lutana,TAS
Summary
Hardworking employee enthusiastic about learning IT field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales representative
OPTUS
10.2021 - 02.2022
- Answering incoming customer enquiries with exceptional customer service
- Creating unique customer connections through building long lasting customer relationships
- Presenting, promoting, and selling Optus products and services to new and existing customers
- Projects:
- Web development: Computer Rental Project
- Developed web solutions using system and software requirements specifications
- Created and maintained SQL databases
- Managed the overall technology infrastructure for large organizations
- Worked in teams to coordinate technology projects.
IT Support Specialist
DELL Technologies Company
12.2018 - 02.2020
- Provided technical support and troubleshooting for Microsoft Windows Desktop, MacOS Desktop, and iOS Mobile Devices
- Managed Microsoft Office 365 services, ensuring smooth operation and user access
- Conducted preventative maintenance activities for IT devices, servers, systems, and networks
- Troubleshot networking issues, including LAN, WAN, and Wi-Fi connectivity
- Utilized various computer software packages such as Microsoft Office and Adobe Creative Suite
- Developed training materials, documentation, and user guides to facilitate knowledge transfer.
IT Technical Assistant
Technical Assistance
02.2016 - 10.2018
- Assisted in devising strategies for development and implementation of solutions for various clients in the IT and Telecom sector
- Enhanced customer service by collaboration with clients in different industries sector and helped them resolve their pressing challenges
- Assisted in designing a customer-friendly user interface for better customer experience
- Led the sales team to close deals and generate more business from the market
- Developed budgets for different projects and collaboration with other teams
- Reported project progress to the management and monitored the same closely
- Coordinated and communicated with all stakeholders to drive project completion.
Education
Bachelor of Electronics and Communication - Technology
KUK university
Master of Information Technology And System - cyber security
UTAS
Hobart, TAS11.2023
Skills
- Microsoft Windows Desktop, MacOS Desktop, and iOS Mobile Devices Support
- Microsoft Office 365, Azure Cloud, and Power Platform
- Interpersonal Communication Skills
- Troubleshooting Networking (LAN, WAN, Wi-Fi)
- Various Computer Software Packages (Microsoft Office)
- Solution Planning
Accomplishments
- NSE1, NSE2, FTK toolkit
- Language: C, HTML, SQL
- Internship: Oceana B&B as an Analysist
Certification
NSE1, NSE2, FTK toolkit
Timeline
Sales representative
OPTUS
10.2021 - 02.2022
IT Support Specialist
DELL Technologies Company
12.2018 - 02.2020
IT Technical Assistant
Technical Assistance
02.2016 - 10.2018
Bachelor of Electronics and Communication - Technology
KUK university
Master of Information Technology And System - cyber security
UTAS
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