Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anjali Bajaj

Browns Plains,QLD

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Europcar
05.2023 - Current
  • Managed vehicle inventory to ensure availability and optimal fleet utilization.
  • Assisted customers with reservations, providing exceptional service and support throughout rental process.
  • Coordinated vehicle inspections and maintenance scheduling to uphold safety standards and reliability.
  • Implemented process improvements that enhanced efficiency in vehicle check-in/check-out workflows.
  • Developed strong relationships with customers, resulting in increased repeat business and positive feedback.
  • Monitored rental agreements for compliance with company policies, ensuring accuracy and consistency in documentation.

Customer Service Coordinator

Hertz Car Rental
01.2021 - 03.2023
  • Coordinated customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
  • Assisted in managing rental operations, ensuring compliance with company policies and procedures.
  • Developed training materials for new staff, improving onboarding process effectiveness.
  • Streamlined communication between departments, facilitating timely information flow and decision-making.
  • Monitored customer feedback channels to identify trends and recommend service improvements.

Real Estate Agent

Sapphire Estate
05.2019 - 09.2021
  • Facilitated property showings, providing clients with comprehensive market insights and neighbourhood data.
  • Negotiated contracts and agreements, ensuring favourable terms for clients while maintaining compliance with regulations.
  • Developed marketing strategies utilizing social media platforms, enhancing property visibility, and attracting potential buyers.
  • Organized open houses, creating inviting environments that showcased properties' best features to prospective buyers.
  • Conducted property valuations and comparative market analysis to establish competitive pricing for listings.

Sales Assistant

JB Hi-Fi Browns Plains HOME Superstore
04.2018 - 03.2019
  • Assisted customers with product selection, ensuring satisfaction and enhancing shopping experience.
  • Collaborated with team to maintain organized inventory displays and optimize store layout.
  • Developed efficient processes for handling customer inquiries, improving response times and resolution rates.
  • Provided training and mentorship to new staff on operational procedures and customer service standards.
  • Conducted regular stock checks to ensure product availability and minimize discrepancies in inventory management.

Education

Certificate IV - Fitness

NHFA National Health And Fitness Academy
01-2025

Certificate IV - Health Administration

TAFE
QLD
01-2023

Certificate IV - Information Technology

Tafe
Southbank Qld
11-2020

Certificate - Real Estate

Validum Institute
Rocklea, QLD
01-2019

Skills

  • Service excellence
  • Engaged listening
  • Problem-solving skills
  • Detail-oriented data input

Timeline

Customer Service Representative

Europcar
05.2023 - Current

Customer Service Coordinator

Hertz Car Rental
01.2021 - 03.2023

Real Estate Agent

Sapphire Estate
05.2019 - 09.2021

Sales Assistant

JB Hi-Fi Browns Plains HOME Superstore
04.2018 - 03.2019

Certificate IV - Fitness

NHFA National Health And Fitness Academy

Certificate IV - Health Administration

TAFE

Certificate IV - Information Technology

Tafe

Certificate - Real Estate

Validum Institute

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Anjali Bajaj