Anjali Gautam
Summary
Dynamic leader with proven expertise in team leadership and complex problem-solving, honed at Hungry Jack's. Excelled in enhancing customer satisfaction and employee productivity, achieving significant improvements in service delivery. Skilled in negotiation and conflict resolution, adept at staff training and mentoring. Demonstrates a results-driven approach with a focus on achieving and surpassing goals.
Overview
12
12
years of professional experience
Work History
Manager
Hungry Jack's
06.2012 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
Food and Beverage Attendant
Parmelia Hilton Hotel
04.2018 - 12.2021
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Education
Certificate III in Pathology Collection - Health
North Metropolitan TAFE
East Perth, WA01.2024
Certificate IV in Applied Health - Health
North Metropolitan TAFE
East Perth, WA07.2021
High School Diploma -
Shenton College
Shenton Park, WA07.2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Performance Evaluations
- Problem Resolution
- Task Delegation
- Staff Training
- Employee Coaching and Mentoring
- Goal Setting
- Documentation And Reporting
- Negotiation and Conflict Resolution
Timeline
Food and Beverage Attendant
Parmelia Hilton Hotel
04.2018 - 12.2021
Manager
Hungry Jack's
06.2012 - Current
Certificate III in Pathology Collection - Health
North Metropolitan TAFE
Certificate IV in Applied Health - Health
North Metropolitan TAFE
High School Diploma -
Shenton College
Similar Profiles
Heather ArthurHeather Arthur
Food Service Worker at Hungry Jack'sFood Service Worker at Hungry Jack's
Dylan WhiteDylan White
Crew Member at Hungry Jack'sCrew Member at Hungry Jack's
Kelsie AllenKelsie Allen
Shift Runner at Hungry Jack'sShift Runner at Hungry Jack's
Stephen OvelarStephen Ovelar
Assistant Manager at Hungry Jack'sAssistant Manager at Hungry Jack's
Gobinath NachimuthuGobinath Nachimuthu
Manager at Karan RetailManager at Karan Retail