Anjali Rao
Melbourne,VIC
Summary
Experienced hospitality professional prepared for management roles. Proven ability to optimize guest satisfaction, streamline operations, and enhance team productivity. Strong focus on team collaboration, adaptability, and achieving results. Skills include staff management, budget oversight, and strategic planning. Reliable and flexible with changing needs in fast-paced environment.
Overview
31
31
years of professional experience
Work History
Hotel Manager
City Edge Serviced Apartment
Melbourne, Victoria
06.2015 - Current
- Managing the rates and inventory on GDS, Airbnb, Hotel channel manager.
- Maintain compliance with all brand, legal and health & safety standards.
- Oversaw daily hotel operations, ensuring guest satisfaction and adherence to service standards
- Developed and implemented strategic marketing initiatives, enhancing brand visibility and occupancy rates.
- Trained and mentored staff on customer service excellence, fostering a culture of continuous improvement.
- Collaborated with local businesses to create partnerships, driving additional revenue streams for the hotel.
- Analyzed guest feedback data to implement service improvements, boosting overall satisfaction ratings.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Booked large groups for weddings and other events, providing best available room rates.
- Provided exceptional service and assistance to guests upon check-in.
- Oversaw day-to-day operations of 57 room hotel with staff of 10 employees.
Sales, Reservations & Revenue Manager
Kreativ Hotel Management
10.2012 - 10.2014
- Visiting Travel Agents and Corporate companies in order to get bookings for the hotels, follow up with clients on phone and personal meetings.
- Partner closely with business leaders and their teams to review performance, uncover opportunities, and drive revenue growth.
- Streamlined forecasting processes, improving accuracy in revenue projections and budget planning.
- Mentored junior staff on best practices in revenue optimization and data analysis techniques.
- Enhanced profitability by conducting regular competitor analysis and adjusting pricing accordingly.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
- Incorporated customer feedback into pricing strategy adjustments, enhancing overall guest satisfaction while maximizing revenues.
- Implemented inventory control measures, maximizing room revenue during periods of high demand.
- Managed reservations systems effectively, optimizing stay patterns to increase room occupancy rates.
- Analyzed market trends and competitor performance to inform strategic decision-making.
Reservations & Revenue Manager
Ascot Hotel / Royal Ascot Hotel Dubai
07.2001 - 10.2012
- Monitor daily occupancy, room turnover, and staff deployment with a sharp eye for operational flow.
- Handling direct reservations & sending booking confirmation
- Checking on the House count in regard to the daily occupancy and no-show guests
- Coordinating with Front office with daily occupancy
- Working in line with the monthly forecast / hotel occupancy
- Resolving guest complaints and ensuring guest satisfaction at all times
- Assisting in development and implementation of marketing plans as needed
- Training new staff in the department
- Sending revenue reports on day-to-day basis to the revenue manager
- Updating rates and inventory on the online systems
- Coordinating with accounts department for the payment of commissions for the online sites
- · Ensure seamless communication with Housekeeping, Maintenance and Front office.
- Collaborated with sales and marketing teams to create promotional packages driving increased bookings.
- Developed pricing strategies to optimize revenue across multiple hotel segments.
Front Office Cashier / Receptionist
Hotel Accord International Dubai
09.1999 - 07.2001
- Provided excellent guest service by promptly addressing requests and anticipating needs throughout their stay.
- Processed foreign currency exchanges accurately, assisting international guests with ease of transactions.
- Taking reservations for room bookings
- Processed guest check-ins and check-outs efficiently, enhancing overall customer satisfaction.
- Managed cash transactions, ensuring accuracy and compliance with hotel policies.
- Expedited check-in and check-out processes by proficiently utilizing the hotel''s management software.
Front Office Cashier / Receptionist
Hotel Ramee International India
12.1994 - 06.1999
- Handling check- in & Check outs of Room guest
- Answering telephone calls
- Participated in ongoing training sessions to stay current on industry trends and best practices for front office cashier duties.
- Provided excellent guest service by promptly addressing requests and anticipating needs throughout their stay.
- Maintained a well-organized workspace, ensuring smooth front office operations during busy periods.
- Coordinated effectively with other departments, ensuring timely communication about guest needs or issues that arose during shifts.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts -
Bhonsala Military College
INDIA06-1994
Skills
- Extensive knowledge of all hotel departments and their functions
- Strong analytical organization skills
- Excellent interpersonal skills, phone manner, and office etiquette
- Direct-supervise all operations effectively, ensuring highest standard of service
- Can assure guest satisfaction by providing personalized service
- Guest services management
- Reservations management
Languages
English
Hindi
Urdu
Marathi
Punjabi
Training
- Property Management System: SIHOT, Guest Centrix, Hotel Management Systems, Intellect Data systems, FIDELIO, PROLOGIC
- Computer literacy: Microsoft Office and Excel
Personal information & Education
- Date of Birth: 22 April 1972
- Nationality: Indian
- Visa Status: Bridging Visa B (Complete Working rights)
Timeline
Hotel Manager
City Edge Serviced Apartment
06.2015 - Current
Sales, Reservations & Revenue Manager
Kreativ Hotel Management
10.2012 - 10.2014
Reservations & Revenue Manager
Ascot Hotel / Royal Ascot Hotel Dubai
07.2001 - 10.2012
Front Office Cashier / Receptionist
Hotel Accord International Dubai
09.1999 - 07.2001
Front Office Cashier / Receptionist
Hotel Ramee International India
12.1994 - 06.1999
Bachelor of Arts -
Bhonsala Military College
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