Anjali Rudola
Klemzig,SA
Summary
Results-driven and compassionate Care Manager with over five years of experience in aged care and community services, seeking a leadership role in home and community care. Skilled in case management, care coordination, and service delivery, with a strong commitment to client-centered care. Experienced in staff supervision, compliance management, and strategic planning to drive service excellence. Proven ability to improve client outcomes through thorough assessments and tailored care strategies. Adept at leveraging strong communication and problem-solving skills to enhance client satisfaction, optimize care processes, and ensure high-quality service delivery.
Overview
6
6
years of professional experience
Work History
Care Manager
ACH Group
02.2024 - Current
- Assess clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Establish and maintain relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns and establish goals of care.
- Communicated with healthcare providers to facilitate continuity of care.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Conducted thorough assessments to identify clients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize client care outcomes.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Monitor clients' progress closely, adjusting care plans as needed to promote ongoing improvement.
- Advocate for client rights, and ensure care services align with client needs and preferences.
- Manage budgets, monitor care plans and ensure compliance with aged care standards and regulations.
Care Manager
Retire Australia
11.2022 - 05.2023
- Managed complex case referrals, conducted assessments, and developed individualized care plans.
- Led service coordination efforts, ensuring a client-centered approach to aged care.
- Addressed client concerns, advocated for their needs, and provided emotional and practical support.
- Monitored service delivery, identified gaps, and implemented improvements for better client outcomes.
- Supervise service providers, ensuring consistent delivery of high-quality care.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Communicated with healthcare providers to facilitate continuity of care.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
Support Worker
St.Louis Home Care
05.2019 - 06.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Support Worker
Southern Cross Care
08.2021 - 11.2022
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Support Worker
Southern Cross Care | Kincare | St. Louise Home Ca
05.2019 - 03.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Education
Open Colleges, School of Health
Micro Credentials In Individual SupportHit SA
Certificate III In Aged Care / Individual SupportAdvanced Diploma Of Community Sector Management -
Futuristic Training And Education Australia
Unique College of Technology
Diploma Of Community Services Skills
- Case Management and Client Advocacy
- Home Care and Aged Care Compliance
- Budget and Resource Management
- Conflict Resolution and Mediation
- Risk and Safety Management
- Strategic Planning and Service Development
- Process Improvement and Quality Assurance
- Stakeholder and Community Engagement
- Workflow coordination
- Technology proficiency
- Critical thinking
- Records management
- Decision-making
- Multidisciplinary team collaboration
- Training and mentoring
Professional Development & Leadership Aspirations
With an Advanced Diploma in Community Sector Management, I am eager to step into a leadership role where I can contribute to shaping home care frameworks, improving service quality, and ensuring compliance with industry standards. My extensive experience in aged care, combined with a passion for team leadership and strategic service development, makes me an ideal candidate for a Home Care Manager position.
Timeline
Care Manager
ACH Group
02.2024 - Current
Care Manager
Retire Australia
11.2022 - 05.2023
Support Worker
Southern Cross Care
08.2021 - 11.2022
Support Worker
St.Louis Home Care
05.2019 - 06.2023
Support Worker
Southern Cross Care | Kincare | St. Louise Home Ca
05.2019 - 03.2021
Open Colleges, School of Health
Hit SA
Advanced Diploma Of Community Sector Management -
Futuristic Training And Education Australia
Unique College of Technology
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