Summary
Overview
Work History
Education
Skills
References
Availability
Nickname
Hobbies
Timeline
Generic

Anjali Warland

Perth,Australia

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated with extensive experience in retail services. Team player with a positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction, specialising in quality, speed and process optimisation. Articulate, energetic and results-oriented.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Bunnings Warehouse
07.2013 - Current


  • Cash handling and POS register usage, cashing in on opening shifts and cashing out at end of night processes.
  • Assisting customers locating products across the store -Suggesting aisle numbers or walking customer to product or respective department team member where available.
  • Handling returns.
  • Answering and directing phone calls including both inbound customer calls and outbound customer/supplier calls.
  • Organizing staff break times and daily roles.
  • Click and Collect services, picking and finalising online orders.
  • Food and beverage service, food handling and cleaning procedures.
  • Organising home deliveries.
  • Independent open and close of different departments and procedures.
  • Completion of respective department paperwork.
  • Printing new shelf labels where required.
  • Running of stock, appropriately filling shelves as needed.
  • Assistance in the Melbourne head office marketing department for promotional offers.
  • Creating customer profiles and working securely with private data. (Including secure disposal of private data as required)
  • Independently ordering stock direct from suppliers for both customers and in store products
  • Supporting kitchen specialists from order placement to final delivery; inclusive of quotations, planning and supplier follow up.
  • Building stock pallets for orders including but not limited to large items such as sheds, kitchens and bathroom ware.
  • Organising third party installations and assembly for items such as garden sheds, toilets, barbeques and outdoor furniture.
  • Email correspondence between stores, suppliers and other in-house departments to ensure logistics of orders.
  • Customer support in following up orders, rectifying errors and assistance.

Aroma Café
03.2013 - 07.2013
  • Responsibilities included: Customer Service (Inc
  • Cash handling, POS register usage) Food service (Inc
  • Food handling and assembly, serving beverages) Cooking duties (Inc
  • Making sandwiches, frying chips and burgers) Barista duties (taking orders and making coffees) Cleaning (Inc
  • Store close, dishwasher crockery and emptying of bain maries) Reason for leaving: Successfully passed an interview with Bunnings.

ACMI lounge
01.2011 - 01.2013
  • Responsibilities included: Customer service (Inc
  • Cash handling and POS register usage) Food service (Inc
  • Serving food and beverages) Barista duties (Inc
  • Taking orders and making coffees) Bar work (Inc
  • Beers and wines) Occasional supervisory shifts Cleaning (Inc
  • Crockery, tables, coffee machine and dishwasher) Reason for leaving: Closed for extended renovations.

Education

Diploma of Professional Writing and Editing -

Holmesglen TAFE
Melbourne, VIC

Year 12 VCE Certificate -

Highvale Secondary College
Melbourne, VIC

Skills

  • Working with in house COS systems
  • Filing
  • Customer Service
  • Shipping Procedures Understanding
  • Order Fulfillment
  • Money Handling Abilities
  • Computer Proficiency
  • Chrome
  • Microsoft Edge
  • Microsoft Excel
  • Microsoft Outlook
  • Stock Management
  • Recordkeeping Strengths
  • Proofreading
  • Professional Telephone Demeanor
  • Delivery Scheduling
  • Information Security
  • Appointment Scheduling
  • Paperwork Processing
  • Upselling and Cross-Selling
  • Account Updating
  • Product Knowledge
  • Data Entry
  • Order Processing
  • POS Systems Expert
  • Credit Adjustments
  • Administrative Support

References

Bunnings Cannington

Jessica Angus, Colleague and current kitchen specialist 

  • 08 6350 5600 canningtonwhiske@bunnings.com.au


Kiara D’Souza, Current department manager In The Home 

  • 0466465167 canningtonwhihc@bunnings.com.au


Julian Page, Current Store manager

  • 08 6350 5600 canningtonwh@bunnings.com.au

Availability

Full-time work, including flexible hours and weekends if required.  Currently working flexible hours, Sunday – Thursday roster, working hours between 6:30am-9pm, Minimum three weeks notice prior to start.

Nickname

Anj

Hobbies

Video games

Crochet

Reading

Writing

Timeline

Customer Service Representative

Bunnings Warehouse
07.2013 - Current

Aroma Café
03.2013 - 07.2013

ACMI lounge
01.2011 - 01.2013

Diploma of Professional Writing and Editing -

Holmesglen TAFE

Year 12 VCE Certificate -

Highvale Secondary College

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Anjali Warland