Anjali Uppal
Richlands
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Childcare Educator
Z Staffing
01.2024 - Current
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
Front of House Wait Staff Member
Old Monk Morden Indian
09.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Kitchen Hand
Noodle Box
06.2023 - 08.2023
- Managed time to juggle multiple tasks simultaneously with ease.
- Managed over 40 orders at a time.
Customer Service Representative
Teleperformance
10.2019 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Increased sales over 10%
- Able to performed my team well.
- Did top on KPI's
Education
No Degree - Hospitality
HAYS Institute
India07.2019
Bachelor of Computer Application - Computers
DAV University
India05.2016
Skills
- Schedule Mastery
- Microsoft Access
- Customer Service
- Phone etiquette
- Team work
- Customer service
- Wine knowledge
- Cleanliness
- Stress management
- Professional appearance
- Active listening
- Reservation management
- Menu knowledge
- Upselling
- High-Volume Dining
- Food Running
- Table Bussing
Timeline
Childcare Educator
Z Staffing
01.2024 - Current
Front of House Wait Staff Member
Old Monk Morden Indian
09.2023 - Current
Kitchen Hand
Noodle Box
06.2023 - 08.2023
Customer Service Representative
Teleperformance
10.2019 - 03.2023
No Degree - Hospitality
HAYS Institute
Bachelor of Computer Application - Computers
DAV University
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