ANJAN KHATIWADA
Hobart,Australia
Summary
role on your team
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
commonwealth Bank
hobart, tasmania
04.2026 - 08.2026
- Provided exceptional customer service to resolve inquiries and issues promptly.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Assisted customers with banking products and services through various communication channels.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Educated customers on digital banking tools and features for improved usability.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collaborated with team members to enhance customer experience and streamline support processes.
- Audited customer account information to identify issues and develop solutions.
- Identified areas of improvement in existing processes or procedures used for providing support services.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Coordinated with third-party vendors to resolve escalated customer issues.
- Provided timely assistance to customers regarding account inquiries and transactions.
- Resolved customer complaints using effective problem-solving techniques and tools.
Customer Service Representative
Woolworths Group
Moonah, Australia
09.2016 - 01.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints and inquiries courteously, enhancing overall customer experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Assisted with training and mentoring new team members.
- Accurately processed customer orders at point of sale., returns, and exchanges in an accurate and efficient manner.
- Provided personalized assistance to customers during their shopping experience. with product selection by providing detailed information about available products and services.
- Assisted customers in navigating through various web pages on the company's website during their purchase process.
- Processed returns and exchanges promptly, reinforcing customer satisfaction.
- Proficient in using cash registers and point-of-sale systems for accurate checkout transactions.
- Successfully completed orders for special items requested by customers.
- Adaptable in adjusting work schedule based on needs of the store's opening and closing times.
- Guided customers throughout checkout process, contributing to a positive shopping experience.
- Trained new staff members on proper use of equipment and store procedures.
Education
Masters in Business Administration - Business Administration
Holmes
SydneyMasters in Professional Accounting - Accounting and finance
Charles Sturt University
Sydney, South WalesSkills
- Active Listening
- Customer Relations
- Computer skills
- Problem solving skills
- Call and Email Handling
- Staff Assistance
- Account service
- Time Management
- Customer relationship management
- Training development
- Documentation
- Punctuality and reliability
- Scheduling
- Retail sales customer service
Hobbies and Interests
- I love to read books in my free time.
- Exercise and sports always freshen me.
- I love playing musical instruments.
Timeline
Customer Support Specialist
commonwealth Bank
04.2026 - 08.2026
Customer Service Representative
Woolworths Group
09.2016 - 01.2023
Masters in Business Administration - Business Administration
Holmes
Masters in Professional Accounting - Accounting and finance
Charles Sturt University