Anjana Anjana
Blacktown,Australia
Summary
I am keen to apply my acquired skills in an industry and make a mark through sincerity, honesty and hard work. I am willing to make a dedicated effort to constantly learn, improve, innovate and look forward to a challenging work environment.
Skilled at managing checkout, returns and repairs. Superior work ethic with friendly and upbeat mentality and good problem-solving abilities. Well-organized and adaptable with good multitasking and verbal and written communication skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Library Volunteer
AICS
Mount Druitt, NSW
04.2023 - Current
- Assisted patrons with library card registration and borrowing books.
- Organized and shelved materials according to library standards.
- Provided reference assistance to patrons using online databases, print resources, and other library services.
- Greeted visitors at the circulation desk and provided information about library services.
- Troubleshot computer issues for patrons seeking access to online resources.
- Processed returned items, checked for damages, and updated records in the system.
- Conducted storytime sessions for children of all ages in a group setting.
- Participated in book clubs and led discussions on various topics related to literature.
- Supported librarians by helping them prepare materials for classes or workshops offered at the library.
- Created displays promoting new books or collections available in the library.
Free Lancer
global unitech
Delhi, Delhi (DL)
01.2022 - Current
- Developed and implemented comprehensive marketing strategies to increase client base and revenue.
- Created content for various websites, blogs, and social media accounts.
- Researched industry trends and developed innovative solutions to meet customer needs.
- Collaborated with team members to develop creative ideas for upcoming projects.
- Organized digital assets such as images, videos, audio files., into easily accessible libraries.
- Marketed freelance services through social media platforms, word-of-mouth and referrals.
- Converted downtime into learning about new freelance services to offer more assistance and boost earnings.
Teacher Supervisor
public school
Delhi, Delhi (DL)
04.2018 - 04.2020
- Developed and implemented teacher training programs to improve instruction and student achievement.
- Monitored student performance data to identify trends and determine appropriate interventions for students who need additional assistance.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Utilized technology-based learning tools to enhance classroom instruction.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Provided instructional support to teachers in the areas of curriculum development, instruction and assessment.
- Conducted classroom observations and provided feedback to teachers on their performance.
Customer Relationship Manager
Maruti Suzuki
Delhi, Delhi (DL)
03.2017 - 03.2018
- Resolving PSF calls, bookings, and customer complaints quickly and efficiently
- Keeping customers updated on the latest products in order to increase sales
- Daily updated the walk in and tele in sheet
- Daily handled team (reception and admin) and customer interactions
- Worked on DMS software to prepare the sheet for customer details and give it to the sale executive
- Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail.
- Developed and implemented customer loyalty programs to increase customer satisfaction.
- Provided technical support for customers when needed.
- Resolved customer complaints in a timely manner.
- Sort the incoming and outgoing calls and distribute the overall executive.
Education
Master of Arts - English Literature
12-2022
Diploma of Educational Studies - Teacher Education, Multiple Levels
07-2022
Bachelor of Computing - Technology Education
04-2021
Bachelor of Arts - Education
11-2017
Skills
- Flexible to work in all types of situations
- Willing to Learn
- Innovative Thinking
- MS word
- MS Excel
- Power point
- Outlook
- Staff Support
- Summer education programs
- Book searches
- Customer Relations
- Removing damaged materials
- Cleaning and sanitation
- Creative displays
- Interpersonal Communication
- Office Equipment Maintenance
- Problem-Solving
- Materials Distribution
- Administrative Work Management
- Data Entry
- Critical Thinking
- Written Communication
- Teamwork and Collaboration
- Continuous Improvement
- Decision-Making
- Self Motivation
- Team Collaboration
- Event Planning
- Multitasking
Personal Information
- Interests include: dancing, singing, and interacting with others.
- Father's Name: Mr. Veer Pal Singh
- Date of Birth: 14-Aug-1993
- Marital Status: single
Languages
- English
- Hindi
- Punjabi
- Haryanvi
Education
Completed Matriculation and Intermediate Education from the C.B.S.E Board; completed B.A. from Delhi University; completed B. ED from Kurukshetra University; and completed Master's in English (literature) from Indira Gandhi University, New Delhi.
Timeline
Library Volunteer - AICS
04.2023 - Current
Free Lancer - global unitech
01.2022 - Current
Teacher Supervisor - public school
04.2018 - 04.2020
Customer Relationship Manager - Maruti Suzuki
03.2017 - 03.2018
IGNOU - Master of Arts, English Literature
Kurukshetra University - Diploma of Educational Studies, Teacher Education, Multiple Levels
ICT - Bachelor of Computing, Technology Education
University of Delhi - Bachelor of Arts, Education
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