Anjana Bandara
Roxburgh Park
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
Menzies Group
09.2024 - Current
- Developed and implemented periodical schedules for each school term, ensuring effective operations and compliance.
- Created and maintained a High-Risk School Register, overseeing rectification plans for relevant schools and reporting progress to the General Manager.
- Established auditing schedules for Contract Managers, ensuring schools were visited weekly, with a focus on high-risk locations and missed visit justification.
- Developed and implemented school-specific security plans, including key registers, alarm codes, and security schedules.
- Led the development of monthly portfolio reports, supporting contract-wide reporting requirements and facilitating effective decision-making.
- Managed cleaning services plans (CSPs), ensuring up-to-date approvals and appropriate documentation storage.
- Controlled site budgets, including standard hour, chemical, and equipment repair budgets, ensuring adherence to financial goals and branch targets.
- Investigated labour-to-sales variances, implemented corrective actions, and provided cost-effective recommendations for asset acquisition.
- Enhanced operational efficiency by designing optimized labour plans, reducing costs and improving contract performance.
- Oversaw the management of consumables, including stock control of items such as garbage bags.
- Led the annual leave reduction plans, traineeship programs, and staff development initiatives, focusing on reducing downtime and improving productivity.
- Mentored and provided leadership to staff, contributing to the expansion of “Specials” earnings and profitability.
- Achieved zero non-compliance audits from DE, successfully managing 980,000 m² of in-house periodicals during Term 4.
- Reduced material costs by 30% through the creation of a centralized stock distribution system.
- Cut Direct Labour (DL) costs by 20% through compliance, training, and auditing practices.
Contract Manager
Menzies Group
06.2021 - 08.2024
- Effectively Managing portfolio of 26 different clients in Hume and South regions
- Guiding and mentoring a staff of 120 related hard and soft services
- Conducting monthly joint inspections for 26 sites with clients
- Conducting Monthly HSEQ audits
- Mentoring and advising two contract supervisors in Hume and South regions
- Performing fortnightly payroll through Inzenius payroll system
- Performing stocktaking and inventory management duties such as chemicals, equipment, consumables through ABCO Net ordering system
- Conducting monthly performances reviews for field staff
- Attending client complaints and immediate rectifications
- Managing 10 sub contractors who are used for additional work in sites
- Budget approvals up to $100,000
- Approval of leave applications and making pay adjustments as required and scheduling staff for replacement shifts
- Reducing the material cost by 20% through implementing an inventory system LIFO method and stock registry
- Bringing down the operation cost by 10% by increasing efficiency of employees through specially allocated work of scopes for every employee
- Remuneration increased within 3 months of starting the position due good performance
- Youngest person to be promoted as a contract manager in Menzies group
- Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
Site Supervisor
Menzies Group
01.2018 - 06.2021
- Prepare fortnightly timesheets for 15 staff in product handling and facility services roles
- Approval of leave applications and making pay adjustments as required and scheduling staff for replacement shifts
- Carry out monthly inductions and inspections of stocks and maintenance, carefully monitoring equipment and staff actions to ensure compliance with safe work practices
- Perform stocktaking and inventory management duties, including ordering stock, such as chemicals, raw materials and adhering to purchasing procedures
- Extending the contract with Victoria University worth $20000 per quarter
- Negotiating with suppliers (WINC and Central) to get discounts, saving $4000 per annum
- Award permanent employment while being an international student
- Promoted as the part-time regional supervisor
Junior Business Analyst
Platinum Strata Management
07.2019 - 09.2020
- Uploaded and approved up to one hundred supplier invoices, up to the value of $10000 into PropertyIQ software, focusing on attention to detail and accuracy
- Attended to approx
- 15-25 customers queries via face to face, email and phone communication channels per day, informing them about solutions and property details
- Conducted marketing research with the use of SWOT and PESTLE analysis, to uncover other competitors cost packages and prices
- Saved the cost for website development by developing the website inhouse
- Improved business operations by troubleshooting MS Office Suite and PropertyIQ inhouse
- Successfully transferred website host from HostPlus to BluePlus saving external transfer expenses
Education
Post Graduate Certificate - Data Analytics
01.2021
Bachelor of Commerce - Business Analytics
01.2020
Diploma of Business -
01.2017
Certificate Course - MS OFFICE and JAVA
01.2015
Skills
- MS Office Suite
- Performance monitoring
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Staff training
Timeline
Operations Manager - Menzies Group
09.2024 - Current
Contract Manager - Menzies Group
06.2021 - 08.2024
Junior Business Analyst - Platinum Strata Management
07.2019 - 09.2020
Site Supervisor - Menzies Group
01.2018 - 06.2021
Deakin University - Bachelor of Commerce, Business Analytics
Monash University - Post Graduate Certificate, Data Analytics
Australian National College - Diploma of Business,
University of Colombo - Certificate Course, MS OFFICE and JAVA
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