ANJANA NARAYAN
Sydney,NSW
Summary
6+ years of professional experience and sound knowledge in Business/ Quality Assurance and Design, Software development life cycle methodologies and Object Oriented Analysis and Design.
Overview
17
17
years of professional experience
Work History
Business Analyst
Student Solutions
04.2022 - Current
- Led end-to-end business analysis for multiple strategic initiatives including Digital ID, Admissions Automation, and SIMS Technical Upgrade.
- Designed and implemented tailored Jira setups using JQL queries to streamline project tracking and reporting, reducing reliance on manual updates and PowerPoint presentations
- Built strong one-on-one relationships with technical stakeholders, ensuring consistent engagement and input even during time constraints.
- Performing a major role in projects, working collaboratively with project managers, vendors, business users, including management of project scope, risk analysis, testing and coordinating with various stakeholders involved in the project.
- Researching third party software solutions performing in depth analysis to access their suitability to meet UNSW business requirements and assisting in Procurement Strategy.
- Successfully completed and guided sign-off for 10+ SMPs, mentoring colleagues new to the process and simplifying complex tasks.
- Took ownership of additional responsibilities beyond core BA scope, including error-handling documentation and AI tool exploration.
Business/Quality Analyst
Eclat Sky Technologies
01.2016 - 05.2018
- Facilitate workshops and one-on-one sessions to gather, validate, and prioritise business requirements from cross-functional teams.
- Translate complex business needs into clear, actionable user stories, acceptance criteria, and process flows using tools like Jira and Confluence
- Develop and maintain documentation including Business Requirement Documents (BRDs), Functional Specifications, and Requirement Traceability Matrices (RTMs).
- Collaborate closely with project managers, developers, testers, and business owners throughout the project lifecycle to ensure successful delivery.
- Expertise in reviewing Test Procedures, creating Test plans, defining System & Integration Test Cases, executing Test Cases, Test Data reviewing and maintaining and executing detailed Test scripts for User Acceptance Testing (UAT), analyzing bugs.
- Conduct gap analysis, process re-engineering, and impact assessments to support continuous improvement initiatives.
- Provide mentorship and guidance to junior analysts and team members, fostering a culture of knowledge sharing and structured thinking.
- Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and also monitored these revisions.
- Actively involved in walk-throughs and meetings with development team to discuss project related issues.
- Involved in creation of training manuals and in delivering user training.
Transaction Processing Officer
Mphasis
03.2009 - 10.2009
- To provide technical troubleshooting of HP Desktop computers for US based Clients.
- To provide online chat support for technical problems that customers encounter.
- To provide online E-mail technical assistance to customers.
- To prepare power point presentations in quality related aspects for fellow team members.
- To attend training sessions for technical assistance.
Education
M-Tech (Master’s Degree) - Computer Science Engineering
SRM University
05.2013
B-Tech (Bachelor’s Degree) - Computer Science Engineering
MES College Of Engineering
05.2007
Skills
- MS Visio
- Jira
- Miro Collaboration Tool
- SQL, JQL
- Agile and Waterfall Methodologies
- NET
- MS-Office
Accomplishments
M-tech rank holder for the year 2013, at SRM University, Chennai
Timeline
Business Analyst
Student Solutions
04.2022 - Current
Business/Quality Analyst
Eclat Sky Technologies
01.2016 - 05.2018
Transaction Processing Officer
Mphasis
03.2009 - 10.2009
B-Tech (Bachelor’s Degree) - Computer Science Engineering
MES College Of Engineering
M-Tech (Master’s Degree) - Computer Science Engineering
SRM University
AWARDS RECEIVED
M-Tech rank holder for the year 2013, 100% score in Mathematics for M-Tech
PROFESSIONAL SYNOPSIS
- Effective team player
- Strong Interpersonal skills
- Multi-tasking ability
- Pay attention to detail
- Excellent time management skills