ANJANA NARAYAN
Sydney,NSW
Summary
6+ years of professional experience and sound knowledge in Business/ Quality Assurance and Design, Software development life cycle methodologies and Object Oriented Analysis and Design.
Overview
17
17
years of professional experience
Work History
Business Analyst
Student Solutions
Sydney, Australia
04.2022 - Current
- Led end-to-end business analysis for multiple strategic initiatives including Digital ID, Admissions Automation, and SIMS Technical Upgrade.
- Designed and implemented tailored Jira setups using JQL queries to streamline project tracking and reporting, reducing reliance on manual updates and PowerPoint presentations
- Built strong one-on-one relationships with technical stakeholders, ensuring consistent engagement and input even during time constraints.
- Performing a major role in projects, working collaboratively with project managers, vendors, business users, including management of project scope, risk analysis, testing and coordinating with various stakeholders involved in the project.
- Researching third party software solutions performing in depth analysis to access their suitability to meet UNSW business requirements and assisting in Procurement Strategy.
- Successfully completed and guided sign-off for 10+ SMPs, mentoring colleagues new to the process and simplifying complex tasks.
- Took ownership of additional responsibilities beyond core BA scope, including error-handling documentation and AI tool exploration.
Business/Quality Analyst
Eclat Sky Technologies
Calicut, India
01.2016 - 05.2018
- Facilitate workshops and one-on-one sessions to gather, validate, and prioritise business requirements from cross-functional teams.
- Translate complex business needs into clear, actionable user stories, acceptance criteria, and process flows using tools like Jira and Confluence
- Develop and maintain documentation including Business Requirement Documents (BRDs), Functional Specifications, and Requirement Traceability Matrices (RTMs).
- Collaborate closely with project managers, developers, testers, and business owners throughout the project lifecycle to ensure successful delivery.
- Expertise in reviewing Test Procedures, creating Test plans, defining System & Integration Test Cases, executing Test Cases, Test Data reviewing and maintaining and executing detailed Test scripts for User Acceptance Testing (UAT), analyzing bugs.
- Conduct gap analysis, process re-engineering, and impact assessments to support continuous improvement initiatives.
- Provide mentorship and guidance to junior analysts and team members, fostering a culture of knowledge sharing and structured thinking.
- Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and also monitored these revisions.
- Actively involved in walk-throughs and meetings with development team to discuss project related issues.
- Involved in creation of training manuals and in delivering user training.
Transaction Processing Officer
Mphasis
Bangalore, India
03.2009 - 10.2009
- To provide technical troubleshooting of HP Desktop computers for US based Clients.
- To provide online chat support for technical problems that customers encounter.
- To provide online E-mail technical assistance to customers.
- To prepare power point presentations in quality related aspects for fellow team members.
- To attend training sessions for technical assistance.
Education
M-Tech (Master’s Degree) - Computer Science Engineering
SRM University
05.2013
B-Tech (Bachelor’s Degree) - Computer Science Engineering
MES College Of Engineering
05.2007
Skills
- MS Visio
- Jira
- Miro Collaboration Tool
- SQL, JQL
- Agile and Waterfall Methodologies
- NET
- MS-Office
Accomplishments
M-tech rank holder for the year 2013, at SRM University, Chennai
Timeline
Business Analyst
Student Solutions
04.2022 - Current
Business/Quality Analyst
Eclat Sky Technologies
01.2016 - 05.2018
Transaction Processing Officer
Mphasis
03.2009 - 10.2009
B-Tech (Bachelor’s Degree) - Computer Science Engineering
MES College Of Engineering
M-Tech (Master’s Degree) - Computer Science Engineering
SRM University
AWARDS RECEIVED
M-Tech rank holder for the year 2013, 100% score in Mathematics for M-Tech
PROFESSIONAL SYNOPSIS
- Effective team player
- Strong Interpersonal skills
- Multi-tasking ability
- Pay attention to detail
- Excellent time management skills