Yam Prasad Sharma
Baulkham Hills,NSW
Summary
Always striving for improvement and innovating better ways of doing things with experience in all aspects of support and care with a proven track record of helping clients and delivering superior support service. Exceptional communication skills and attentive and hard working in every task assigned in any job.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Support Worker
ASSURE ABILITY
- Current
- Helping with household tasks, Providing personal care support, Administering medication, Indulging in community participation, Helping clients learn new skills, Adjusting and adapting communication and body language to suit client needs, Taking them out for appointments, Transporting and accompanying clients to appointments
Hotel Licensee
Gaslight Inn
01.2021 - Current
- Reporting to Group General manager, Group Gaming Operations, Rostering and adhering to Hotel Budget, Ordering Food and Beverage and Miscellaneous items from suppliers, Processing Food and Beverage Invoices on Back-Office, Hiring and training managers and staffs, Booking and running functions, Monitoring and achieving Gaming and Bar KPIs, Weekly safe audit, Daily checking of hotel compliance, Maintaining and checking stock and maintain good stock-take, Conflict resolution and handling customers complaints, Smooth Operation of the Hotel, Promptly responding to Head Office emails
Duty Manager
Gaslight Inn
11.2019 - 12.2021
- Assisting General Manager with day-to-day operations, Inspiring bar staff to deliver prompt, friendly and efficient service at all times, Training managers, 10 Staff training, supervision, allocation and rotation, High levels of customer interaction, Opening and closing of venue, Till and safe reconciliation, Daily Stock Control and full weekly audit, Maintaining stock levels to prevent shortages of critical items, Conflict resolution/RSA/RCG, Adhered to all OLGR regulations, Daily cash handling and reconciliation of takings, Gaming clearances, 2 ATM filling, CRT machine filling, preparing Pokies floats, banking, Managing cellar, Stock takes
Duty Manager
The Brighton Hotel
11.2017 - 11.2019
- Assisting General Manager with day-to-day operations, Inspiring bar staff to deliver prompt, friendly and efficient service at all times, Training managers, Supervision, allocation and rotation, Opening and closing of venue, Till and safe reconciliation, Daily Stock Control and full weekly audit, Maintained stock levels to prevent shortages of critical items, Conflict resolution/RSA/RCG, Adhered to all OLGR regulations, Daily cash handling and reconciliation of takings, Gaming clearances, CRT machine filling, preparing Pokies floats, banking, Managing cellar, Beer line Cleaning, Stock takes
Manager
The Empire Hotel
03.2015 - 10.2017
- A hotel and nightclub consisting of 2 bars, capacity of 650 patrons, 30 poker machines and TAB, and 10-15 staff members
Bar, bottle shop, cellar and gaming attendant
Cock and Bull Bistro and Bar
11.2011 - 03.2017
- Operating the till and taking cash, Receiving and arranging weekly stock deliveries, checking stocks against invoices, Preparing the bar for service, restocking wines and spirits, Providing a professional, friendly and courteous service to all customers, Taking food orders from customers in the seated restaurant area, Dealing with guest complaints in a friendly and efficient manner, Ensuring all cash, charge, float and till procedures are carried out in accordance with company policy
Production Assistant
Mexico City Food
12.2009 - 11.2011
- Production of chips, tortillas, tacos and other Mexican food items, Weighing and packaging of chips, tacos and tortillas, Making pallets of chips consisting of 72 boxes each
Bar attendant
The Empire Hotel
01.2009 - 11.2011
Education
Bachelor of professional accounting -
Holmes college
01.2015
Certificate IV - Disability Studies
Advance College
4 Railway Parade, Burwood NSW 213403.2024
Advanced diploma of business management -
Unique college of management
01.2012
Diploma of business Management -
Windsor College of Management
01.2010
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Daily living assistance
- Mobility Assistance
- Behavioral support
- Meal Preparation
- Meal Planning and Preparation
- Confidentiality and Privacy
- Transportation Assistance
- Professional boundaries
- Cultural Sensitivity
- Clean Driving Record
- Skill Development
- Community Integration
- Recreational Activities
- Budgeting and financial management
- Transcription and dictation
- Troubleshooting
- Spreadsheet development
- Teamwork and Collaboration
- Multitasking
- Problem-Solving
- Excellent Communication
- Time Management
- Patient support
- Active Listening
- Relationship Building
- Organizational Skills
- Multitasking Abilities
- Written Communication
- Decision-Making
- Attention to Detail
- Emergency response training
- Knowledge of medical and psychiatric terminology
- Client Education
- Treatment Planning
- Team building
- Conflict Resolution
- Task Prioritization
- Analytical Thinking
- Referral Coordination
- Medicare and Medicaid applications
- Reliability
- Documentation skills
- Disability Services
- Adaptability
References
- Paul Devine, 0410657614, COO, IrisCapital
- Warwick Arnout, 0415159830, Group Gaming Operations, IrisCapital
- John Paul Higgins, 0450087641, Group Marketing manager, IrisCapital
- Andrew Mavris, 0452527879, Licensee, Brighton Hotel, Oxford Street
- Chaitep Game Pinitpara, 0430055830, Licensee, Empire Hotel, Kings Cross
- Richard Fifita, 0421937203, Licensee and General Manager, Empire Hotel
- Damian Burcher, 0402436923, Licensee, Empire Hotel and Cock and Bull Hotel
- Linh Mai, 0416712675, HR Manager, Assure Ability
- Aruna, 0480382193, Client Coordinator, Assure Ability
- Shajina Gurung, 0482175756, HR Manager
Otherqualifications
- RSA
- RCG
- Privacy Certificate
- Licensee and Advance Licensee Training
- Driving License
- Kings Cross High Risk Approved Manager
- Proficient in MS word/Excel and QuickBooks accounting software
- Proficiency in Bepoz System
- Australian Citizen
- Working With Children Check
- NDIS Check
- Cert IV in Disability Care
Certification
- First Aid Certification
- [State] Driver's License
Languages
Nepali
Full Professional
English
Professional Working
Hindi
Professional Working
Timeline
Hotel Licensee
Gaslight Inn
01.2021 - Current
Duty Manager
Gaslight Inn
11.2019 - 12.2021
Duty Manager
The Brighton Hotel
11.2017 - 11.2019
Manager
The Empire Hotel
03.2015 - 10.2017
Bar, bottle shop, cellar and gaming attendant
Cock and Bull Bistro and Bar
11.2011 - 03.2017
Production Assistant
Mexico City Food
12.2009 - 11.2011
Bar attendant
The Empire Hotel
01.2009 - 11.2011
Advanced diploma of business management -
Unique college of management
Support Worker
ASSURE ABILITY
- Current
Bachelor of professional accounting -
Holmes college
Certificate IV - Disability Studies
Advance College
Diploma of business Management -
Windsor College of Management
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