ANJANA SUGATHAN

• Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
• Increased client retention through personalized attention and proactive problemsolving.
• Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
• Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Investigated and resolved customer inquiries and complaints quickly.

• Monitored and analysed customer feedback to track patterns in feedback and report areas for improvement to management.

• Increased efficiency and team productivity by promoting operational best practices.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

• Communicated product features, advantages, and benefits to customers.

• Analysed customer needs and interests, determining appropriate products.

• Scheduled appointments with prospective customers to discuss purchase options.

• Negotiated pricing terms and conditions for successful closure of deals.

• Adhered to company policies and procedures while meeting organisational goals.

• Built relationships with prospects to increase sales opportunities.

• Collaborated with internal teams to ensure smooth delivery of services.

• POS (Point of Sale) System.

• Customer Relationships.

• Procedural Compliance.

• Sales Techniques.

• Cash Handling.

• Cleaning and upheld safety standards and practices.

• Maintained quality control.

• Answering and directing phone calls to relevant staff.

• Scheduling meetings and appointments.

• Taking notes and minutes in meetings.

• Ordering and taking stock of office supplies.

• Being a point of contact for a range of staff and external stakeholders.

• Preparing documents for meetings and business trips.

• Processing and directing mail and incoming packages or deliveries.

• Greeting and directing visitors and new staff to the organisation.

• Writing and issuing emails to teams and departments on behalf of teams or senior staff.

• Researching and booking travel arrangements for staff members.

• Finding ways to improve administrative processes.