Anjani Gupta
Melbourne,VIC
Summary
Knowledgeable and dedicated customer service professional with experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
EDB Personal Loan Servicing
ANZ
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and enquiries in Personal Loan.
- Provided primary customer support to stakeholder.
- Proactively volunteered to learn Res- Desk duties.
- Stepped up to identify Skill Gaps and provided feedback and flagging to new entrants..
- Assisted internal stakeholders with questions in absence of senior officer.
Duty Manager
Chemist Warehouse
06.2015 - 10.2022
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
Education
Master of Science - Network And System Administration
Swinburne University of Tech
Melbourne, VIC03.2014
Skills
- Contact Centre Operations
- Banking and Retail
- Customer Support
- Attention to details
- Inbound and Outbound Calling
- Time management
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Clear and concise communication
- Customer Account Management
Certification
- Windows 10, Windows Server, Microsoft Azure office 365,CCNA, Extratech Melbourne - 4 months
Timeline
EDB Personal Loan Servicing
ANZ
10.2022 - Current
Duty Manager
Chemist Warehouse
06.2015 - 10.2022
Master of Science - Network And System Administration
Swinburne University of Tech
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