Summary
Overview
Work History
Education
Skills
Referee
Timeline
Generic

Anjani Sen

Brisbane,Australia

Summary

With a bubbly, open, honest, people orientated personality I am keen to pursue a career in retail customer service and sales that will enable me to utilise my natural aptitudes, whilst gaining experience and skills that will offer me the opportunity to develop a long term satisfying career.

Overview

20
20
years of professional experience

Work History

Call Centre Representative

Concentrix
01.2022 - Current
  • Worked for an account with one of the major banks in Australia and currently working in a government account
  • Providing excellence in customer service
  • Specialising in prequel in home loans
  • Building strong rapport with customers and understanding their situation and identifying their needs
  • Navigating through multiple computer programs and software
  • Have the experience for work from home

Customer Service Assistant

Dendy Cinemas
01.2017 - 01.2022
  • Greet and serve customers in polite and positive manner
  • Operation of Point of Sale machine, including cash handling and EFTPOS
  • Food preparation based on estimated daily customers
  • Re-stock shelving and reporting stocktake
  • Cleaning of site including cinemas, toilets, benches and facilities
  • Responsible serving of alcohol including wines and beers
  • Operation of Barista-level coffee machine and popcorn machine

Customer Service Assistant

Drakes IGA Supermarket
01.2017 - 09.2021
  • Greet and Serve customers in a polite and positive manner
  • Operation of Point of Sales Machine, including cash handling and EFTPOS
  • Food preparations - including making things for a café environment, bakery items
  • Restocking shelves
  • Answering phone calls in a professional manner
  • Using both Registers and Self service Machines
  • Preparing and packing items
  • Operation of Barista-level coffee machine
  • Cleaning on site
  • Use of self service machines

Retail Customer Service

Meadowbrook Thrift Shop
01.2016 - 12.2016
  • Customer service
  • Able to work as part of an established team or independently
  • Pricing stock and quality control ensure all stock is sellable
  • Ensuring all items had price tags
  • Sorting stock
  • Stacking and organising stock to correct isle
  • General cleaning
  • Cash handling

Retail Customer Service Consultant

Christmas Cave
01.2008 - 12.2009
  • Provision of excellent client sales and service
  • Analyse & address customer needs
  • Liaise with relevant stakeholders to build rapport
  • Cash Register Operating
  • Provide recommendations to improve service and performance
  • Adhere to compliance requirements, corporate policies and processes

Administration/Receptionist

Resmed
01.2008 - 12.2008
  • Answering phone
  • Working with Microsoft Office
  • Customer service
  • Data entry
  • General maintenance

Telemarketing Consultant

Mastercraft Roofing
01.2008 - 12.2008
  • Provision of exceptional customer service
  • Meeting Key Performance Indicators
  • Communicate effectively with clients to identify & satisfy needs
  • Promotion of products relevant to customer needs
  • Own and develop long-term client relationships
  • Adhere to compliance requirements, corporate policies and processes

Retail Assistant Manager

Island and Indian Traders
01.2006 - 12.2007

Marketing and Sales

IMM Group
01.2005 - 12.2006
  • Company Overview: Marketing and Sales
  • Marketing and Sales

Education

Diploma Of Business Management -

Southbank Institute of Technology

Skills

  • Inbound and outbound calls centre
  • Customer Service
  • Sales

Referee

Brian (Branko) Koncarevic

Contact details: 0466 577 449

E-mail:- Brian.koncarevic@gmail.com

Nathan Shaw

Contact:- 0402 944633

E-mail:- nathan.shaw@concentrix.com

Meg Brezendale

Contact:- 0411 176 977

E-mail: - missbraz@gmail.com

Timeline

Call Centre Representative

Concentrix
01.2022 - Current

Customer Service Assistant

Dendy Cinemas
01.2017 - 01.2022

Customer Service Assistant

Drakes IGA Supermarket
01.2017 - 09.2021

Retail Customer Service

Meadowbrook Thrift Shop
01.2016 - 12.2016

Retail Customer Service Consultant

Christmas Cave
01.2008 - 12.2009

Administration/Receptionist

Resmed
01.2008 - 12.2008

Telemarketing Consultant

Mastercraft Roofing
01.2008 - 12.2008

Retail Assistant Manager

Island and Indian Traders
01.2006 - 12.2007

Marketing and Sales

IMM Group
01.2005 - 12.2006

Diploma Of Business Management -

Southbank Institute of Technology

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Anjani Sen