Summary
Overview
Work History
Education
Skills
Timeline
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Anjani Deo

Rhodes,NSW

Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in [Industry] roles with high-volume customer demands.

Overview

21
21
years of professional experience

Work History

Customer Care Representative

Unisys
Rhodes, NSW
08.2011 - Current
  • Tier 3 trained.
  • Answered incoming customer inquiries. Provided accurate, valid, and complete information to customers with first call resolution in mind.
  • Resolved customer complaints promptly and professionally.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Provided training support for new hires related to customer service processes and procedures.
  • Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
  • Maintained high satisfaction score by consistently resolving first-call issues.

Loans Administrator - Supervisor

Mortgage Consultants Pty Ltd
Parramatta, NSW
03.2008 - 05.2011
  • Mentoring and tranining loan administrators.
  • Conducting compliance training
  • Liasing with Bank BDM for escalations and challenging outcomes about the application.
  • Applying pricing discounts.
  • QA for online loan and paper loan applications.

Loans Administrator

Mortgage Consultants Pty Ltd
Parramatta, NSW
04.2003 - 03.2008
  • Reviewed loan applications and documents for accuracy, completeness and compliance with lending regulations for multiple banks.
  • Monitored loan files to ensure all necessary documentation is received in a timely manner.
  • Assessing client’s borrowing criteria, loan serviceability and capturing their financial data.
  • Assisted customers with questions regarding their loans or applications.
  • Collaborated with other departments to resolve any discrepancies related to the loan process.
  • Provided guidance and assistance on loan terms, repayment options and interest rates.
  • Updated customer databases with current account information and changes in status.
  • Ensured that all applicable laws, regulations and organizational policies are followed during the loan process.
  • Responded promptly to inquiries from customers or external parties relating to loans.
  • Generated periodic reports summarizing the status of active loans within the portfolio.

Education

Bachelor of Psychology - Youth Studies

University of Western Sydney - Milperra
Milperra, NSW
08-2002

Cert IV in Communications

TAFE
Liverpool
06-2002

Diploma in Psychology

ICS College
Artamon
11-2000

Skills

  • Payment Processing
  • Data Entry
  • Appointment Scheduling
  • Documentation and Reporting
  • Customer Relations

Timeline

Customer Care Representative

Unisys
08.2011 - Current

Loans Administrator - Supervisor

Mortgage Consultants Pty Ltd
03.2008 - 05.2011

Loans Administrator

Mortgage Consultants Pty Ltd
04.2003 - 03.2008

Bachelor of Psychology - Youth Studies

University of Western Sydney - Milperra

Cert IV in Communications

TAFE

Diploma in Psychology

ICS College

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Anjani Deo