ANGIE PERSAUD
Tarneit,VIC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Building New Homes Sales Consultant
Mega Homes
03.2018 - 02.2021
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Completed orders and organized product deliveries to meet customer timetables.
- Oversaw daily outbound calls to identify services that address primary needs.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
Director of Operations
Mothers Choice FDC
06.2012 - 09.2018
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching and performance management.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Provided documentation of processes to comply with regulations and company policies.
- Set team and individual KPIs and provided regular, actionable feedback.
- Promoted positive customer experience through day-to-day supervision and management of FDC facility.
- Directed strategic workforce planning, performance management, and benefits administration.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Delivered leadership to the executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Provided exceptional customer service to customers, increasing customer loyalty by 100%.
Education
No Degree - Certificate 1V Training & Assessment
TAE Academy
Melbourne, VIC03.2020
No Degree - Certificate 1V in Property Services
Australian School of Business & Law
Melbourne, VIC11.2017
No Degree - Advanced Diploma of Children Services
Selmar Institute of Education
Melbourne, VIC08.2011
Skills
- Project Management
- Prospect Qualification
- B2B Sales
- Time Management
- Sales and Marketing
- Customer Oversight
- Product and Service Knowledge
- Customer Relationship Management
- Merchandising Proficiency
- Consultative Selling Techniques
- Inbound and Outbound Calling
- Suggestive Selling
- Privacy and Confidentiality
- Providing Feedback
- Effective Listening and Communication
- Quotes Coordination
- Prospecting and Cold Calling
- Offer Negotiations
- Continuity Management
- Operational Efficiency
- Registration Paperwork
- Industry Partnership Development
- Regulatory Standards
- Web Technologies and Services
Hobbies
My hobbies consist of sporadic, engaging activities that occupy time to which I am not dedicating my attention to working. This variety includes, but is not limited to:
* Renovating homes as it keeps me active and seeing satisfactory results makes me feel good about my hard work, I use this as a source of motivation.
* I enjoy devoting my time to aiding troubled communities, especially less advantaged individuals. I endeavour to make a change to the unfair aspects of our society.
*My hobbies regularly consist of exertion on the more active side of the spectrum, as I love traveling far and wide, especially with my beautiful family. In addition, I am passionate about fishing, golf and tennis. This displays my thorough contentment with detail-orientated activities that require a great deal of focus.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Building New Homes Sales Consultant
Mega Homes
03.2018 - 02.2021
Director of Operations
Mothers Choice FDC
06.2012 - 09.2018
No Degree - Certificate 1V Training & Assessment
TAE Academy
No Degree - Certificate 1V in Property Services
Australian School of Business & Law
No Degree - Advanced Diploma of Children Services
Selmar Institute of Education
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