Anjela Boghosian
Sydney
Summary
Hardworking and professional individual who is extremely customer focused, reliable, positive and organized.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Hospitality position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Cedary Bakehouse
Customer Service Represenative & Barista
01.2024 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative &Hospitality Admin
Ryde Aquatic Leisure Centre, NSW
08.2018 - 12.2023
- Greeting all customers
- Answering customer phone calls
- Ensuring the cafe and facility are clean and in a hygienic state
- Senior of managing, organizing and training staff members
- Opening and closing of the cafe
- Identifying customer complaints and resolving issues
- Cashier and money management including settling tills
- Preparing catering for functions and events
- Food preparation and making of coffee
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Brista Specialist
Lilly's Espresso & Cucina, Rhodes
04.2021 - 08.2022
- Quickly and courteously serving
- Worked as part of a team in a fast paced environ
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Promoted a welcoming atmosphere by greeting customers with a friendly and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Store Manager
Sports et Loisir, Lebanon
01.2014 - 01.2017
- Trained and mentored staff to maximize team performance and reach store KPIs
- Stakeholder management with all external providers
- Stocktake management
- Ensuring the store was alway clean
- Managed any complaints to ensure customer satisfaction
Education
Cert III - Event Management
TAFE NSW
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Institution of Hotel and Hospitality Management
Skills
- Customer Service
- Multitasking
- Attention to Detail
- Problem Solving
- Multilingual (English, Armenian, Arabic & Turkish)
- Friendly, positive attitude
- Teamwork and collaboration
- Calm under pressure
- Organizational skills
Timeline
Cedary Bakehouse
Customer Service Represenative & Barista
01.2024 - 01.2025
Brista Specialist
Lilly's Espresso & Cucina, Rhodes
04.2021 - 08.2022
Customer Service Representative &Hospitality Admin
Ryde Aquatic Leisure Centre, NSW
08.2018 - 12.2023
Store Manager
Sports et Loisir, Lebanon
01.2014 - 01.2017
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Institution of Hotel and Hospitality Management
Cert III - Event Management
TAFE NSW
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