Anjeli Kumarasinghe
Darwin,NT
Summary
Proven Medical Receptionist with a track record of enhancing patient satisfaction and streamlining front desk operations at Top End Medical Centre. Skilled in medical billing and patient relations, demonstrated through effective communication and workflow optimization. Excelled in HIPAA compliance and teamwork, significantly improving office efficiency and patient trust.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Receptionist
Top End Medical Centre
11.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered phone calls and messages for 15 - GPs (per shift), medical facility, scheduling appointments, and handling patient inquiries.
Education
High School Diploma -
The Essington School Darwin
Nightcliff, NT11.2024
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Registration
- HIPAA Compliance
- Payment Collection
- Reminder calls
- Patient Relations
- Medical Billing
- Medical Records Management
- Workflow Optimization
- Paperwork coordination
- Problem-Solving
- Collaboration and Teamwork
- Time Management
- Critical Thinking
- Organization and Time Management
- Patient Billing
- Staff Leadership
Certification
- Certificate of Completion for First Aid, First Aid Pro - 05/04/2024
- Practice Coaching (Health and Safety), PHN - 06/05/2024
- Certificate of Completion of Safety and Quality in Health Care, NHHI - 07/05/2024
- Certificate of Completion of Introducing new Practice Incentive Program (PIP) Quality Improvement (QI) Incentive- 07/05/2024
Timeline
Medical Receptionist
Top End Medical Centre
11.2023 - Current
High School Diploma -
The Essington School Darwin
- Certificate of Completion for First Aid, First Aid Pro - 05/04/2024
- Practice Coaching (Health and Safety), PHN - 06/05/2024
- Certificate of Completion of Safety and Quality in Health Care, NHHI - 07/05/2024
- Certificate of Completion of Introducing new Practice Incentive Program (PIP) Quality Improvement (QI) Incentive- 07/05/2024
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