Anjelica Simiona
8 Creek Waters Close, Altona Meadows,VIC
Summary
I am a passionate and driven individual with 12+ years of customer service experience across the retail, hospitality and healthcare sectors who is committed to making a positive contribution to the workplace. I am a fast learner and I hold a strong set of core values that drive my work ethic. I have the ability to work both in a team and individual settings and I am continuously looking for new challenges and opportunities to develop my skills.
Overview
17
17
years of professional experience
Work History
CUSTOMER SERVICE OFFICER
Hobsons Bay City council
04.2024 - Current
- Enhance customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamline communication between customers and internal departments for timely issue resolution.
- Receive a high volume of inbound calls via Genesys phone system.
- Deliver face to face support via Community libraries within Hobson's Bay.
- Maintain a high level of knowledge across all council departments to effectively assist customers with accurate information.
- Assist with large volume of customers every day with a positive attitude.
- Experience across multiple computer systems such as Microsoft Teams, CRM, Green light, Blue cloud, Property Gov.
CLIENT SERVICE OFFICER
IPC Health
01.2022 - 01.2024
- Greet and check in patients via TRAK for Allied health appointments and Titanium for Dental services
- Assist patients to complete medical forms and documentation
- Schedule/rebook appointments for Dental Practitioners and Allied Health service providers with a followed-up reminder text/phone call
- Obtain payments from patients via cash and eftpos
- Process patient referrals in-clinic
- Experience in Nookal, Smartfleet Microsoft teams, Microsoft outlook software programs
- Receive large volumes of inbound and outbound calls via Touchpoint
- Handling dissatisfied patients in a professional calm manner
- Adhere to strict guidelines to protect patient privacy.
COMPLIANCE OFFICER, RECRUITMENT ADMINISTRATOR
Healthcare Australia
02.2021 - 12.2021
- Ensure accuracy of data entry imputed of Registered Nurses, First Aid Officers and Clerks and Concierge staff
- Maintain and revise policy procedures ensuring company guidelines are being followed
- Adhere to deadlines that is required by the Department of Health
- Receive large volumes of inbound and outbound calls
- Support team projects and feedbacks when needed
- Ensure registered nurses are compliant acquiring their qualifications are up to date
- Processed internal criminal record checks via VEVO
- Activate registered nurses once compliant to assist with the Covid vaccination throughout Victoria.
01.2019 - 02.2021
GUEST SERVICE AGENT
Virgin Australia
08.2016 - 12.2018
- Assist with check-ins via self-service and computerised system sabre for international destinations
- Resolve guest complaints and offer a solution
- Process overweight and additional baggage fees via cash and eftpos
- Assist with special assistance via wheelchair or assistance to and from the aircraft
- Ensure grooming standard adhered
- Replenish stock before start and end of shift
- Deliver high level of customer service in a fast-paced environment
- Assist with boarding and offloading of guests at boarding gates.
STORE MANAGER, CASUAL SALES ASSISTANT
Fast Future Brands
07.2007 - 10.2015
- In charge of store operations with TEMT and Valleygirl throughout Melbourne and Townsville
- Onboarded and trained staff through communication and feedback
- Manage customer complaints, store policies, product returns, stock control, theft and store budgets
- Ensure a high standard of store merchandising
- Exceeded weekly sales target consistently and leading sales revenue regularly
- Monitor labor percentage under budget when possible and ensuring fair rostering amongst all staff
- Process end of day cash and eftpos handling of daily takings and ensure securely placed in safe
- Respond and offer support to external stakeholders when needed.
Education
Calvary Christian College
12.2007
Skills
- Strong verbal and communication skills
- Excellent attention to detail
- Strong Team player
- Empathetic
- Highly Dependable
- Quick learner
- Adaptable to new environment
Hobbies
- Gym
- Hikes
- Spending time with my son
- Beach
- Reading
Referee
Upon Request
Timeline
CUSTOMER SERVICE OFFICER
Hobsons Bay City council
04.2024 - Current
CLIENT SERVICE OFFICER
IPC Health
01.2022 - 01.2024
COMPLIANCE OFFICER, RECRUITMENT ADMINISTRATOR
Healthcare Australia
02.2021 - 12.2021
01.2019 - 02.2021
GUEST SERVICE AGENT
Virgin Australia
08.2016 - 12.2018
STORE MANAGER, CASUAL SALES ASSISTANT
Fast Future Brands
07.2007 - 10.2015
Calvary Christian College
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