Anjelika Carlaw
KELVIN GROVE,Queensland
Summary
Customer-oriented bartender offering several-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
12
12
years of professional experience
Work History
Team Member
Coles Supermarkets
Brisbane , QLD
08.2017 - 02.2020
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Promoted products through effective merchandising techniques.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Tracked stock levels on a daily basis to identify shortages or overages.
- Monitored expiration dates on food items for freshness assurance.
- Addressed customer needs, responding to specific requests.
Bartender
Eatons Hill Hotel
Brisbane , QLD
07.2023 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Resolved customer complaints in a professional manner.
- Trained new employees on proper bar tending techniques and food safety protocols.
- Developed good working relationships with fellow employees through effective communication.
Gift Shop Manager
Kuta Cafe and Gifts
Brisbane , QLD
12.2015 - 09.2017
- Planned and implemented seasonal merchandise displays.
- Conducted inventory of gift shop items, restocked shelves, and ordered new supplies as needed.
- Developed promotional materials to advertise special offers in the shop.
- Provided customer service to shoppers, answered questions about products, and accepted payments for purchases.
- Maintained financial records such as sales receipts, credit card transactions, refunds.
- Resolved customer complaints regarding product quality or services rendered.
- Reviewed invoices from suppliers for accuracy before authorizing payment.
Hospitality Team Member
Heartland Hotels
Christchurch, NZ
02.2013 - 10.2015
- Greeted guests in a friendly and professional manner.
- Provided customer service to ensure guest satisfaction.
- Assisted with the preparation of food and beverage items for customers.
- Maintained cleanliness of dining area, kitchen, and other areas of the restaurant.
- Communicated effectively with team members to ensure smooth operations during peak hours.
- Received payment from customers and processed transactions accurately.
- Performed opening and closing duties as assigned by management.
Education
Certificate in Food & Beverage with Barista - Hospitality
Ara Institute of Technology
Christchurch, NZ12-2015
Certificate in Front of House Operations - Hospitality
City And Guilds
Hawkes Bay, NZ12-2012
Certificate in Food & Beverage Services III - Hospitality
City And Guilds
Hawkes Bay, NZ12-2012
Certificate in Reception Operations & Services II - Hospitality
City And Guilds
Hawkes Bay, NZ12-2012
Skills
- Food Service
- Payment Processing
- Food Running
- Beverage Preparation
- Food Preparation
- Suggestive Selling
- Customer service expertise
- Able to stand 12 hours
- Service-oriented mindset
- Marketing and sales experience
- First Aid Training
- Safe alcohol service
- Food safety knowledge
- Staff Trainer
Tickets and Licences
- RSA (Reasonable Service of Alcohol) - 2018
- RSG (Responsible Gambling Services) - 2023
- Forklift Licence - 2023
- Current First Aid + CPR - 2024
Timeline
Bartender
Eatons Hill Hotel
07.2023 - Current
Team Member
Coles Supermarkets
08.2017 - 02.2020
Gift Shop Manager
Kuta Cafe and Gifts
12.2015 - 09.2017
Hospitality Team Member
Heartland Hotels
02.2013 - 10.2015
Certificate in Food & Beverage with Barista - Hospitality
Ara Institute of Technology
Certificate in Front of House Operations - Hospitality
City And Guilds
Certificate in Food & Beverage Services III - Hospitality
City And Guilds
Certificate in Reception Operations & Services II - Hospitality
City And Guilds
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