Anjila Gurung
Merrylands
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support and Analyst
Holman Barnes Group
04.2023 - Current
- Administer and manage Microsoft 365, including user creation, authentication, and access control.
- Provide technical support to end users, resolving hardware, software, and network issues efficiently.
- Maintain and troubleshoot hardware and software, including Eftpos, POS systems, and printers.
- Administer Active Directory, managing user accounts, access controls, and group policies.
- Maintain server and firewall configurations to ensure security and optimal performance.
- Analyze IT service tickets and generate reports to identify trends and improve IT support processes.
- Support cloud-based applications and services, including Microsoft 365 and Azure.
- Assist in cybersecurity measures by implementing security best practices and monitoring vulnerabilities.
- Communicate with vendors, including Infinite POS, Buzz Consultant, and Exact Technologies, to ensure seamless IT support and services.
Shop Assistance
Harris Farm Markets
12.2022 - 08.2023
- Ability to create a welcoming and friendly in-store atmosphere, fostering customer loyalty and repeat business
- Handling cash, operating cash registers or point-of-sale (POS) systems, and aptitude for accurate and secure transactions
Frontend Developer
Prixa Technologies
11.2020 - 05.2022
- Designed user-friendly web-based and mobile applications to improve accessibility and responsiveness
- Completed different projects such as:
- Hospital Management System
- News Portal
- Single Vendor eCommerce
- Virtual Map
- E-Commerce Platform
Education
Master in Applied Information Technology -
Victoria University
Bachelor in Information Management -
St. Xavier's College
Skills
- Microsoft 365 Administration
- System Administration
- Cloud Computing (Azure, AWS)
- Vendor Relationship Management
- Experienced in Web Development
- Proficient in Adobe XD, Figma & Canva
- Repository Maintenance Skills
- Jira Project Management
- Effective Team Collaboration
- Effective Communication
- Time Management
- Analytical Problem Solving
Certification
Full Stack Developer Bootcamp, Education Centre of Australia, Industry Experts from AusBiz Consulting Pty Ltd.
Languages
English
Nepali
Hindi
Timeline
IT Support and Analyst
Holman Barnes Group
04.2023 - Current
Shop Assistance
Harris Farm Markets
12.2022 - 08.2023
Frontend Developer
Prixa Technologies
11.2020 - 05.2022
Master in Applied Information Technology -
Victoria University
Bachelor in Information Management -
St. Xavier's College
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