ANJIL JUNG KARKI
Parramatta,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Yeh's Hotel
02.2024 - Current
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Greeted customers warmly and made them feel welcome.
Housekeeping Supervisor
Yeh's Hotel
01.2024 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
Customer Service Representative
Poseidon's Catch
Lane Cove, NSW
08.2023 - 12.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Intern
Vairav Technology
Kathmandu, Nepal
06.2022 - 06.2023
- Performed research on industry trends and best practices related to assigned projects.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Responded quickly to changes in the news cycle while meeting deadlines.
- Maintained accurate records of all activities performed throughout internship period.
- Worked with team members to promote great customer service and pleasant work environment.
Education
BSc Hons Computer Science - Information Technology
Herald College
Nepal01-2022
Master of Information Technology - Information Technology
King's Own Institute
Skills
- Product Knowledge
- Call Management
- Data Entry
- Microsoft Office Expertise
- Critical Thinking
- Problem-Solving Abilities
- Customer Service
- Multi-Task Management
- Project Management Abilities
Language
- English
- Nepali
Timeline
Front Desk Receptionist
Yeh's Hotel
02.2024 - Current
Housekeeping Supervisor
Yeh's Hotel
01.2024 - Current
Customer Service Representative
Poseidon's Catch
08.2023 - 12.2023
Intern
Vairav Technology
06.2022 - 06.2023
BSc Hons Computer Science - Information Technology
Herald College
Master of Information Technology - Information Technology
King's Own Institute
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