Anju Bhadu
Sydney,NSW
Summary
Friendly and reliable Customer Service Representative with experience helping customers, handling inquiries, and providing support in a fast-paced environment. Strong communication and problem-solving skills, with a focus on creating a positive customer experience. Works well in a team and always ready to assist with store needs.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
H&M
Broadway, NSW
03.2024 - Current
- Delivered exceptional customer service by assisting up to 100+ customers daily with product inquiries, returns, and purchases, ensuring high customer satisfaction.
- Resolved customer complaints promptly and professionally, resulting in a 95% customer satisfaction score.
- Operated POS systems efficiently to process sales, returns, and exchanges with accuracy and speed.
- Maintained knowledge of current promotions, store policies, and inventory to provide accurate information and upsell products.
- Handled cash, credit, and gift card transactions, balancing drawers with 100% accuracy at the end of the shift.
- Restocked shelves and organized displays to ensure a clean, visually appealing shopping environment.
- Collaborated with team members to meet daily sales goals and improve overall store performance
Customer Service Representative
Zeus Street Greek
Turramurra
05.2022 - 01.2024
- Warmly greeted every customer upon entry, creating a welcoming atmosphere and setting the tone for a positive dining experience.
- Provided personalized service by actively listening to customer preferences and offering menu suggestions based on their needs.
- Handled customer inquiries, concerns, and complaints with professionalism and empathy, consistently turning negative experiences into positive outcomes.
- Maintained a polite and friendly demeanor during busy hours, ensuring each guest felt valued and attended to.
- Built rapport with regular customers, helping to strengthen brand loyalty and increase repeat visits.
- Communicated clearly and efficiently with team members to ensure accurate, timely order fulfillment and minimize wait times.
- Ensured the front-of-house area remained clean, organized, and inviting, contributing to a positive overall impression of the franchise.
Education
Bachelors of Commerce -
CDLU
Skills
- Communication
- Empathy
- Patience
- Teamwork
- Problem-solving
- Adaptability
Timeline
Customer Service Representative
H&M
03.2024 - Current
Customer Service Representative
Zeus Street Greek
05.2022 - 01.2024
Bachelors of Commerce -
CDLU