Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anju Bhadu

Sydney,NSW

Summary

Friendly and reliable Customer Service Representative with experience helping customers, handling inquiries, and providing support in a fast-paced environment. Strong communication and problem-solving skills, with a focus on creating a positive customer experience. Works well in a team and always ready to assist with store needs.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

H&M
Broadway, NSW
03.2024 - Current
  • Delivered exceptional customer service by assisting up to 100+ customers daily with product inquiries, returns, and purchases, ensuring high customer satisfaction.
  • Resolved customer complaints promptly and professionally, resulting in a 95% customer satisfaction score.
  • Operated POS systems efficiently to process sales, returns, and exchanges with accuracy and speed.
  • Maintained knowledge of current promotions, store policies, and inventory to provide accurate information and upsell products.
  • Handled cash, credit, and gift card transactions, balancing drawers with 100% accuracy at the end of the shift.
  • Restocked shelves and organized displays to ensure a clean, visually appealing shopping environment.
  • Collaborated with team members to meet daily sales goals and improve overall store performance

Customer Service Representative

Zeus Street Greek
Turramurra
05.2022 - 01.2024
  • Warmly greeted every customer upon entry, creating a welcoming atmosphere and setting the tone for a positive dining experience.
  • Provided personalized service by actively listening to customer preferences and offering menu suggestions based on their needs.
  • Handled customer inquiries, concerns, and complaints with professionalism and empathy, consistently turning negative experiences into positive outcomes.
  • Maintained a polite and friendly demeanor during busy hours, ensuring each guest felt valued and attended to.
  • Built rapport with regular customers, helping to strengthen brand loyalty and increase repeat visits.
  • Communicated clearly and efficiently with team members to ensure accurate, timely order fulfillment and minimize wait times.
  • Ensured the front-of-house area remained clean, organized, and inviting, contributing to a positive overall impression of the franchise.

Education

Bachelors of Commerce -

CDLU

Skills

  • Communication
  • Empathy
  • Patience
  • Teamwork
  • Problem-solving
  • Adaptability

Timeline

Customer Service Representative

H&M
03.2024 - Current

Customer Service Representative

Zeus Street Greek
05.2022 - 01.2024

Bachelors of Commerce -

CDLU
Anju Bhadu