Anju Dwivedi
Arncliffe,NSW
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Customer Consultant
Telstra Retail
Broadway , Sydney
09.2023 - Current
- Supported sales team members to drive growth and development.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Tracked customer feedback using CRM software tools such as Salesforce.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Took special orders in person and over telephone, generating additional revenue every month.
- Adhered strictly to confidentiality protocols when handling sensitive information.
- Assisted customers with selecting products that best suited their needs while upselling additional items where appropriate.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Greeted customers upon arrival in the store, provided assistance in locating merchandise as needed.
Retail Sales Assistant
H&M
Westfield, Sydney, NSW
01.2023 - 05.2023
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Described merchandise and explained use, operation and care.
- Ensured compliance with company standards for quality customer service.
- Performed weekly cleaning duties such as dusting, mopping, vacuuming.
- Stocked shelves with merchandise according to company guidelines.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Sam Higginbottom University
India07-2022
High School Diploma -
Government Polytechnic,
India07-2019
Master of Science - Master Of Management And Master of Engineering
UTS
Languages
English
Full Professional
French
Limited
Gujarati
Professional
Hindi
Native/ Bilingual
Marathi
Professional
Technical Skills
- Programming Launguage : Python , Basic Java
- Enginnnering Tool: MatLab, CAD.
Timeline
Customer Consultant
Telstra Retail
09.2023 - Current
Retail Sales Assistant
H&M
01.2023 - 05.2023
Bachelor of Science - Electrical, Electronics And Communications Engineering
Sam Higginbottom University
High School Diploma -
Government Polytechnic,
Master of Science - Master Of Management And Master of Engineering
UTS
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