Anju James

A widely experienced, results-driven Risk and Audit executive with strong technical capabilities in Operational Risk Management, Technology Audits, Controls Assurance, Risk Transformation, Supplier Risk Management, Risk Culture and Governance.

With over 23 years deep industry experience within Financial Services (Banking, Information Technology and Wealth - Superannuation, Insurance & Advice), possesses the vision and expertise to develop successful teams coupled with a strong track record in implementing and embedding all elements of the Operational Risk & Compliance Framework. Experienced across all three lines of defense (Line 1 Risk, Line 2 and Internal Audit) from start-up risk teams through growth and re-invention to business as usual. Has demonstrated well-honed communication, negotiation and presentation skills and has a flair for building rapport and trust amongst colleagues and clients.

Strong stakeholder management skills, with a proven track record for successfully managing senior stakeholder relationships, including Group Executives, Chairman of the CBA Board Audit Committee and Regulators (APRA).

Leads with vision and values and has an inclusive and coaching leadership style, with the ability to develop a culture that enables the team to succeed. With high levels of commitment and flexibility, has an ability to create an environment that is open to and prepared for change.

Driven by integrity, accountability and a passion for partnering with businesses in supporting them make better risk decisions.

• Design and establishment of the 1st Line Risk team for Human Resources.
• Deep knowledge and experience in the area of Operational Risk Management (requirements for Basel II, global best practice and APS115), including Risk Management Framework (RMF), risk strategy, governance, executive risk reporting and projects.
• Successful delivery of independent, objective and valued audits and risk assurance to various businesses and the Board Audit Committee.
• Solid understanding of compliance obligations within the Financial Services industry including NCCP and Responsible Lending obligations.
• Agile Audit Transformation - Orchestrated the roll out of the agile initiative across the Group Audit function to drive change to adopt agile principles during audits.
• Built and maintained independent and objective relationships across the Group Executives, Leadership teams, External Audit, and Regulators.
• High quality, risk-focused assurance work that provides management with useful insights and recommendations for improving the control environment.
• Delivered Risk 101 training 'Road Shows' to promote risk awareness and risk culture across HR.
• Conducted Risk Culture assessments across various Businesses.
• Led, Coached and Mentored staff and the broader risk community on risk matters.