ANJU MARIA SHAJI
East Cannington,WA
Summary
Ambitiously driven and detail-oriented Graduate Civil Engineer with a Master’s degree in Construction Management. Experienced in quantity surveying, project procurement, and civil engineering with a strong financial acumen and problem-solving skills. Proficient in compiling project reports, managing design and delivery programs, and providing engineering advice. Eager to support project delivery and property management across various sectors, including commercial, retail, and residential properties.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BP
2024.01 - 2024.07
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Food Service Assistant
Estia health
2022.02 - 2024.02
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Supported inventory management by accurately tracking supplies and alerting supervisor when restocking was necessary.
- Participated in quarterly training sessions to stay updated on new menu offerings, policies, or industry trends relevant to the role of a Food Service Assistant.
- Quickly resolved any customer complaints regarding food quality or service through prompt communication with kitchen staff or management as appropriate.
Quantity Surveyor/ Estimator
Sathian & Associates Architects
2021.01 - 2021.12
- Performed measurements for structural and architectural works to prepare cost estimates for projects.
- Increased client satisfaction through consistent delivery of high-quality work products and timely responses to inquiries or concerns.
- Facilitated smooth handover processes between stakeholders by preparing detailed final account statements reflecting actual expenditures versus initial estimates.
- Ensured accurate invoicing by reviewing contractor claims for compliance with contract terms and conditions before submission to clients.
- Supported senior management in strategic planning efforts, providing valuable insights into trends affecting the company''s competitive position within the market space.
- Streamlined tendering processes, resulting in faster turnaround times for clients and increased winning bid rates.
Junior Civil Engineer
Tozzi Interiors & Construction
2019.01 - 2020.12
- Reduced project costs through value engineering analyses and recommending cost-effective solutions.
- Expedited problem resolution by promptly addressing any discrepancies found during design reviews or site inspections.
- Provided valuable input during client meetings to help clarify design objectives while maintaining a professional relationship with clients throughout projects' duration.
- Enhanced construction quality by conducting regular site inspections and ensuring compliance with design specifications.
- Collaborated with multidisciplinary teams to achieve successful project outcomes within budget and time constraints.
- Assisted in preparing comprehensive technical reports, effectively documenting project progress and results.
- Participated actively in weekly progress meetings, providing updates on project status and discussing potential challenges.
- Ensured safety standards were met by diligently monitoring site activities, reducing the risk of accidents during construction.
- Streamlined communication between project stakeholders, fostering a productive work environment for all parties involved.
- Developed comprehensive bill-of-materials lists that aided procurement teams in acquiring necessary resources efficiently.
- Aided in the development of detailed 3D models using advanced software tools, providing clear visual representations of proposed structures for clients'' understanding.
- Contributed to the successful completion of numerous projects by diligently following established engineering principles and industry best practices.
- Facilitated construction by mapping out utility installations and establishing reference points, grades and elevations.
Education
Master of Construction Management (Professional) -
Deakin University
Geelong, Victoria07.2024
Bachelor of Technology in Civil Engineering -
Calicut University
Thrissur, Kerala06.2018
Skills
- AutoCAD
- 3DS Max/Vray
- Revit Architecture/BIM/Navisworks
- ITwo Costx
- MS Project
- Problem-solving abilities
- Critical Thinking
- Complaint resolution
- Scheduling
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Quality Assurance Controls
- Project management abilities
- Key stakeholder relationship building
Professional Development
- Strong understanding of construction project management.
- Experience with preparing project budgets and schedules.
- Skilled in interpreting technical drawings and specifications.
- Proficient in preparing Bills of Quantities (BOQs) and tender packages.
- Advanced Microsoft Office skills.
- High degree of accuracy and attention to detail.
References
- Sreejith Chandran, Estimation Coordinator, Symal, +61 468 387 355
- Jubin Joseph, IREA Engineer, Northeast Link, +61 449 984 108, Jubin.joseph@app.com.au
Certification
- Autodesk Certified Professional (ACP)
- Driver's License
- First Aid Certification
- White Card
Timeline
Customer Service Representative
BP
2024.01 - 2024.07
Food Service Assistant
Estia health
2022.02 - 2024.02
Quantity Surveyor/ Estimator
Sathian & Associates Architects
2021.01 - 2021.12
Junior Civil Engineer
Tozzi Interiors & Construction
2019.01 - 2020.12
Master of Construction Management (Professional) -
Deakin University
Bachelor of Technology in Civil Engineering -
Calicut University
- Autodesk Certified Professional (ACP)
- Driver's License
- First Aid Certification
- White Card
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