Krithika Jeevaratnam
Jamestown,SA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
15
15
years of professional experience
Work History
Office Manager
Clive Palmer Photography and Framing (MSP School Photography)
02.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Updated reports, managed accounts, and generated reports for company database.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism. EOFY single touch payroll finalisation to ATO.
- Prepare and lodge quarterly business activity statement and calculate and pay PAYG tax and superannuation.
- Ensured timely payments from clients through effective communication and proactive followups.
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
Senior Account Manager / Team Leader
MediGain (Pvt) Ltd
01.2015 - 10.2021
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Handling client specific issues and communicating with the Senior Management in U.S.A, vendors also onshore & off shore.
- Successfully managing performance and efficiency measures for 20 agents.
- Preparing Performance, Revenue Analysis, Client Specific and Production Reports.
- Managing accounts for clients in the U.S. and handling various medical issues and concerns on a daily basis and weekly calls with the client adding more value to the training agents on the system and Collections process.
- Create financial reports as necessary to monitor and manage client performance trends, production lead times.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
Account Manager/ Assistant Team Leader
MediGain (Pvt) Ltd
01.2009 - 01.2014
Education
Bachelor of Arts - International Business Management
Teesside University
United Kingdom04.2017
Higher National Diploma-Business management -
NSBM
01.2012
Diploma In Nursing -
Ceylinco Golden key Hospital
01.2008
Skills
- Ms Office package
- Documentation And Reporting
- MYOB
- Meeting deadlines
- Customer Service
- Office Management
- Organizational Skills
- Payroll Processing
- Bookkeeping
- Account Reconciliation
- Credit and collections
- Accounts Payable and Receivable
- Financial Reporting
- Problem Resolution
- Teamwork and Collaboration
- Office Administration
- Excellent multi-tasking ability
- Data Entry /Billing/ Invoicing
- Clear oral/written communication
- Customer Relations
References
Clive Palmer, 0427550003, clive@clivepalmer.com.au, Clive Palmer Photography
Timeline
Office Manager
Clive Palmer Photography and Framing (MSP School Photography)
02.2022 - Current
Senior Account Manager / Team Leader
MediGain (Pvt) Ltd
01.2015 - 10.2021
Account Manager/ Assistant Team Leader
MediGain (Pvt) Ltd
01.2009 - 01.2014
Bachelor of Arts - International Business Management
Teesside University
Higher National Diploma-Business management -
NSBM
Diploma In Nursing -
Ceylinco Golden key Hospital
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