Ankhbayar Battsengel
Sydney Olympic Park,NSW
Summary
Friendly Sales Assistant specializes in retail apparel and perfume sales. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Also I because of working in a bank am honest and responsible person. I am very fond of flowers, so I would be very happy to work as flower shop sales assistant.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Trade and Development Bank of Mongolia
07.2020 - 05.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
Waitress
California Restaurant
07.2019 - 12.2020
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers.
Sales Assistant
Tushig Prestiege LLC Shangri-La Department Store
03.2015 - 06.2018
- Fielded customer questions to share information about perfumes, availability, and pricing.
- Greeted customers and helped with how to choose convenient perfume for them and answer the questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers complete purchases, locate perfumes
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal perfumes.
Retail Assistant
Okidi Kids Wear Store
03.2013 - 02.2015
- Maintained a tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
MBA - Master of Business Administration
Australian National Institute of Management And Commerce
Eveleigh NSW 2015 Redfern Subborb03.2026
Bachelor of Banking and financial accountant -
National State University of Mongolia
Ulaanbaatar Mongolia05.2008
High school diploma -
International School of Darkhan, Mongolia
Darkhan Mongolia05.2003
Skills
- Fast learner
- Great care and attention to detail
- Hardworking
- Stocking and replenishing
- Multitasking Abilities
- Friendly and well with teamwork and Collaboration
- Flexible and Adaptable
- Memorization
- Product and Service Sales
- Active Listening
- Problem-solving
- Punctual
Languages
English
Mongolian
Timeline
Customer Service Representative
Trade and Development Bank of Mongolia
07.2020 - 05.2023
Waitress
California Restaurant
07.2019 - 12.2020
Sales Assistant
Tushig Prestiege LLC Shangri-La Department Store
03.2015 - 06.2018
Retail Assistant
Okidi Kids Wear Store
03.2013 - 02.2015
MBA - Master of Business Administration
Australian National Institute of Management And Commerce
Bachelor of Banking and financial accountant -
National State University of Mongolia
High school diploma -
International School of Darkhan, Mongolia
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