Hi, I’m
Ankit Arya
Melbourne,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
years of professional experience
Work History
American Express India Private Limited
Process Manager (Projects and Implementation)
03.2020 - 06.2022
Job overview
- During Covid-19 worked towards moving the vendors to electronic payment methods.
- Checking the authenticity of banking details and aligning with the vendor creation team to get the details updated
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Working on Oracle upgrade for 29 markets and leading the upgrade from the Vendor creation team’s end.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Identifying the defects in GUI and providing the training to Vendor creation SME
American Express India Private Limited
Process Manager - Helpdesk Operations
09.2018 - 06.2019
Job overview
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Performed late payment analysis and brought Payment on time (POT) from 27% to 93% (Market Standard 90%)
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Responsible for closing APR's and providing relevant feedbacks Framed helpdesk SOP's Initiated Chatbot within the helpdesk operations. Results in improving first pass yield from 56% to 88 %
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
American Express India Private Limited
Senior Analyst
05.2016 - 09.2018
Job overview
- Optimized core processes to improve business performance and operational agility.
- Managed compliance day end controls.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Performed PDR tool to mitigate duplicate payments Responsible for driving compliance reconciliations
- Framed governance for existing and upcoming transitions within American Express
Adecco
Analyst
07.2012 - 05.2016
Job overview
- Conducted regular reviews of operations and identify areas for improvement.
- Identified and resolved problems through root cause analysis and research.
- Maintained database systems to track and analyze operational data.
- Coordinating technical issue for ERP system (Oracle, Ariba and Mainframe) with technical team and business and driving it to closure
- Proficient in Requirement gathering, Functional Analysis, Design and documentation of Enhancements and Projects Proficient in Regression, UAT, Cutove
Education
Delhi UniversityNew Delhi, India
Bachelors of Commerce from Accounting And Business Management
07.2011
Skills
- Techno Functional- Oracle & Ariba
- Process Transitioning
- Upgrade Implementation
- Policy Implementation
- Excel
- Project Implementation
- Vendor Implementation
- Test Implementation
- SOP Implementation
Accomplishments
- Compliance Reconciliation- Designed the Marco to automate the reconciliation which reduced the TAT from 4 hrs to 30 minutes daily.
- Creating Centre of Excellence for Sorting and Validation process globally - Achieved 99% SLA
- Cognizant Payment Release for $ 40 MM which was stuck because of name change on vendor profile
- Oracle Upgrade - Moving Oracle R12 to the latest version
Timeline
Process Manager (Projects and Implementation)
American Express India Private Limited
03.2020 - 06.2022
Process Manager - Helpdesk Operations
American Express India Private Limited
09.2018 - 06.2019
Senior Analyst
American Express India Private Limited
05.2016 - 09.2018
Analyst
Adecco
07.2012 - 05.2016
Delhi University
Bachelors of Commerce from Accounting And Business Management
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