Ankit Deep Pathak
Sydney,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Executive Housekeeper
Hotel Totto
03.2024 - Current
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
- Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
- Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
- Established productive relationships with vendors to ensure timely delivery of quality products and services.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Assistant Night Manager
Intercontinental Sydney
12.2023 - 03.2024
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues during night shifts.
- Coordinated with other departments to ensure seamless transitions between shifts so that guests consistently received excellent service around the clock.
- Monitored hotel cleanliness and maintenance issues during nightly rounds, reporting any problems to the appropriate department for prompt attention.
- Ensured safety and security of guests, employees, and property by monitoring surveillance systems and conducting routine patrols throughout the premises.
- Managed employee scheduling for the night shift, taking into account individual preferences and balancing workloads to minimize burnout or fatigue.
- Streamlined nightly operations by effectively delegating tasks to team members and ensuring timely completion.
- Managed night audit procedures, verifying accuracy of financial transactions and identifying discrepancies for resolution.
Night Manager
The Porter House Hotel
03.2023 - 11.2023
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Created nightly shift task lists to assign duties to each employee.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
- Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
- Enhanced guest experience by promptly addressing and resolving nighttime inquiries and issues.
- Streamlined night audit processes for more accurate financial reporting, enhancing financial integrity.
- Implemented efficient shift scheduling to ensure optimal staff coverage throughout night, improving operational efficiency.
Assistant Housekeeping Manager, Four Seasons Hotel
Empire Hospitality
04.2021 - 02.2023
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
- Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
- Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
- Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
Housekeeping Supervisor
Empire Hospitality
02.2020 - 11.2020
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Enhanced overall guest satisfaction by implementing efficient housekeeping procedures and maintaining high standard.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Completed schedules, shift reports, and other business documentation.
- Oversaw daily room assignments for the entire housekeeping team to maximize efficiency while maintaining high-quality results.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
MBA - Accounting And Business Management
Holmes Institute
Sydney, NSW11.2022
Bachelor in Business Studies - Accounting, Finance And Business
Tribhuwan University
Nepal08.2017
Skills
Public Relations
Document Control
Housekeeping knowledge
Task Delegation
Problem-Solving
Attention to Detail
Opera Cloud
Opera PMS Hotel Software
Guest Centric
Inventory Control
Staff Training and Development
Recruiting and interviewing
Timeline
Executive Housekeeper
Hotel Totto
03.2024 - Current
Assistant Night Manager
Intercontinental Sydney
12.2023 - 03.2024
Night Manager
The Porter House Hotel
03.2023 - 11.2023
Assistant Housekeeping Manager, Four Seasons Hotel
Empire Hospitality
04.2021 - 02.2023
Housekeeping Supervisor
Empire Hospitality
02.2020 - 11.2020
MBA - Accounting And Business Management
Holmes Institute
Bachelor in Business Studies - Accounting, Finance And Business
Tribhuwan University
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