Ankit Desai
Algester,QLD
Summary
Application Support Analyst with 7+ years of extensive IT experience in business applications support and consulting, system integration and optimization, full life cycle development, project management, testing, IT operations and business analysis.
Overview
7
7
years of professional experience
Work History
Application Support Analyst
Bureau Veritas Australia
Murarrie, QLD
09.2015 - Current
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Involved in all testing procedures and wrote test cases and scenarios for development team.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Used [Software] to track, maintain and update trouble tickets.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Participated in on-site requirements gathering sessions.
- Translated client requirements into configuration requirements.
- Installed, configured and provided ongoing configuration management for [Number] custom applications.
- Provided updated patches for operating systems and system configuration to improve efficiency [Number]%.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Participated in on-site requirements gathering sessions and translated client requirements to determine project scope.
- Conducted and supported implementation delivery with client and internal departments.
- Developed and maintained effective client communications to guarantee client satisfaction and improve client retention by [Number]%.
- Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
- Prepared in-depth reports for each project managed and updated documentation as changes occurred.
- Interacted with clients to resolve issues and answer software-related questions.
- Provided training to end users on new and updated systems and software.
Education
Bachelor of Information Technology - Information Technology Management
University of Southern Queensland
Toowoomba, QLD04.2015
Skills
- Testing Activities
- Data Mapping
- Customer Assistance
- Atlassian JIRA
- Microsoft Windows and Office
- Help Desk Support
- Technical Presentations
- Account Administration
- Collaborative Team Player
- User Support and Troubleshooting
- Resolving Problems and Incidents
- Client Requirements
- Troubleshooting Network Issues
- Training Junior Team Members
- Data Connectivity
- Software Evaluation
- Hardware and Software Repair
- System Performance Assessment
- Tracking and Documentation
- Training Material Development
- Production Work
- Team Meetings
- User Acceptance Testing (UAT)
- Data Extracting
- Application Remediation
- Organizational Skills
- UAT Support
- Diagnostic Tools
- Defect Analysis and Resolution
- Issue and Resolution Tracking
- Development Documentation
- Analytical and Methodical
- Backup Recovery
- Configuration and Management
- Vendor Oversight
- User Experience
- Workflow Diagrams
- Online Conferencing
- Member Support
- General Management and Administration
- Team Support
- Technical Specifications
- Tech Support
- Responding to Technical Questions
- User Documentation Production
- Software Patches
- Business Requirements Documents (BRDs)
Timeline
Application Support Analyst
Bureau Veritas Australia
09.2015 - Current
Bachelor of Information Technology - Information Technology Management
University of Southern Queensland
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