Ankit Pandey
Brisbane,QLD
Summary
To associate with a progressive organization that gives me scope to update my knowledge and skills according to the latest trends and be part of a team that dynamically works towards the growth of the organization and self.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Tejas Networks
03.2016 - 08.2023
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Bachelor of Electronics & Telecommunication - Engineering Technology
Mumbai University
Thakur College Of Engineering & Technology04.2015
Skills
- Talent Development
- Staffing coordination
- Report Preparation
- Audit Support
- Quality Assurance
- Service Delivery Optimization
- Complaint resolution
- Sales Promotion
Accomplishments
- Won Employee of the year - India award in 2022.
Timeline
Customer Service Manager
Tejas Networks
03.2016 - 08.2023
Bachelor of Electronics & Telecommunication - Engineering Technology
Mumbai University
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