Ankit Sharma

Customer Retention Expert

Teleperformance – Adobe Process

07/2022-11/2024, Jaipur

• Focused on retaining international Adobe customers by resolving inquiries and issues via inbound/outbound calls, chat and emails.
• Delivered personalized solutions to improve customer experience and satisfaction.
• Utilized CRM tools to track customer interactions, monitor feedback, and support retention efforts.
• Collaborated with cross-functional teams to implement retention strategies and reduce customer churn.
• Successfully contributed to upselling Adobe subscriptions, enhancing customer loyalty and long-term value.

• Supported a startup event planning business in managing diverse events such as birthdays, anniversaries, surprise decorations and many more
• Played a key role in business growth by assisting in the development of marketing strategies and client engagement efforts.
• Managed social media promotions and enhanced brand visibility through creative campaigns and consistent online presence.
• Handled end-to-end event planning, including theme design, decoration setup, logistics coordination, and on-site execution.
• Ensured exceptional customer service, delivering personalized and memorable experiences that exceeded client expectations.
• Contributed to building a loyal customer base through word-of-mouth marketing and event quality that stood out in a competitive market.

Intern – Marketing, Management & Finance

Durga Processors Private Limited

Nov 2021 - April 2022

• Conducted research on marketing, management, and finance under the guidance of Mr. Umesh Sharma.
• Analyzed business strategies, market trends, and financial data to support strategic decision-making.
• Focused on the printing and service industry, providing insights to enhance operational efficiency.
• Gained hands-on experience across key business functions including planning, analysis, and reporting.
• Contributed to process improvements and supported the development of strategic growth initiatives.