Ankita Saroha
Westmead,Australia
Summary
Desktop Support Engineer with more than 1 year of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.
Overview
13
13
years of professional experience
Work History
Desktop Support Engineer
PR Education Solution Pty Ltd
08.2023 - Current
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
IT DESKTOP SUPPORT
Data#3
02.2022 - 03.2023
- Providing level 1 and level 2 technical support
- Installing hardware, LAN cables, docking station and DP cables
- Re-imaging laptops and desktop computers
- Backed up users' profile before installing new SOE build onto their computers
- Ensuring re-imaging process has taken place without any errors or issues and ensuring that fulfill duties within and above users' expectations.
STUDENT SERVICES OFFICER
Ransford College
11.2019 - 12.2021
DENTAL ASSISTANT
Smilexcellence Dental Clinic
05.2019 - 10.2019
DENTAL SURGEON
City Dental Clinic
06.2014 - 04.2019
INTERN
Shri Balaji Action Medical Institute And Hospital
02.2014 - 04.2014
INTERN
Columbia Asia Hospital
06.2013 - 08.2013
INTERN
Balaji Charitable Hospital
12.2011 - 06.2012
INTERN
PDM Dental College And Research Institute
10.2010 - 10.2011
Education
Masters of Networking - Cyber Security
Melbourne Institute of Technology
Sydney, NSW07.2021
Master of Health - Hospital Administration
DCR University of Science And Technology
India08.2014
Bachelor of Science - Bachelor of Dental Surgery
PDM University
India10.2011
Skills
- Hardware and software installation
- Technical Analysis
- Web Security
- Search Engine Optimization
- IT Technical Support
- Diagnostics and troubleshooting
- System repairs
- Microsoft Office Proficiency
- Debugging
- Interpersonal Communication
- Multitasking Abilities
- Teamwork and Collaboration
Capstone Project
VIRTUAL DOCTOR MEDICAL ONTOLOGY, Application developed for doctors and patients for their better communication through online platform with the use of conversion of data from speech to text for better understanding and knowledge to patients regarding their disease, diagnosis, treatment and medications., SQL, Node.js (Javascript), MangoDB, HTML, CSS, Bootstrap, Relational DBMS, Wordpress, PHP language
Timeline
Desktop Support Engineer
PR Education Solution Pty Ltd
08.2023 - Current
IT DESKTOP SUPPORT
Data#3
02.2022 - 03.2023
STUDENT SERVICES OFFICER
Ransford College
11.2019 - 12.2021
DENTAL ASSISTANT
Smilexcellence Dental Clinic
05.2019 - 10.2019
DENTAL SURGEON
City Dental Clinic
06.2014 - 04.2019
INTERN
Shri Balaji Action Medical Institute And Hospital
02.2014 - 04.2014
INTERN
Columbia Asia Hospital
06.2013 - 08.2013
INTERN
Balaji Charitable Hospital
12.2011 - 06.2012
INTERN
PDM Dental College And Research Institute
10.2010 - 10.2011
Masters of Networking - Cyber Security
Melbourne Institute of Technology
Master of Health - Hospital Administration
DCR University of Science And Technology
Bachelor of Science - Bachelor of Dental Surgery
PDM University
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