Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Timeline
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Ankita Bhandari

St Albans

Summary

Dedicated and compassionate aged care worker with a strong background in customer service and nursing. Skilled in person-centred care, ensuring residents’ dignity, safety, and overall well-being. Experienced in assisting with daily living activities, emotional support, and dementia care, fostering trust and comfort.

Proven ability to communicate effectively, solve problems, and work collaboratively with healthcare teams to enhance care quality. Adept at monitoring residents’ needs, maintaining infection control standards, and promoting a supportive environment.

Passionate about delivering high-quality aged care with empathy, patience, and attention to individual needs. Committed to improving residents’ quality of life through compassionate care and a proactive approach.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Coles Supermarket
09.2023 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

Student Nurse

Williamstown Hospital
01.2025 - 02.2025
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
  • Monitored patient vital signs, reporting any changes to experienced nursing staff.
  • Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
  • Performed regular rounds to check on well-being of patients.
  • Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
  • Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
  • Actively sought and incorporated feedback from nursing mentors to continuously improve clinical skills and knowledge.

Education

Bachelor of Nursing - Nursing

La Trobe University
Melbourne, VIC
12-2026

High School Diploma -

Hetauda School of Management
Hetauda, Nepal
06-2022

Skills

  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Work prioritization
  • Quick learner
  • First-aid and CPR
  • Teamwork
  • Safety protocols knowledge
  • Client communication skills
  • Meal preparation skills
  • Personal Hygiene Assistance

Accomplishments

  • Compassionate care: Ensured dignity, respect, and well-being for elderly residents.
  • Health monitoring: Observed and reported changes, supporting proactive care.
  • Infection control: Maintained a clean, safe, and compliant environment.
  • Dementia support: Used patience and communication to enhance quality of life.
  • Team collaboration: Worked with nurses and allied health professionals for best outcomes.
  • Resident advocacy: Prioritized individual needs, dignity, and independence.
  • Ongoing development: Completed training in aged care, dementia, and manual handling.

Certification

  • First aid and CPR
  • Police check
  • NDIS screening check
  • Working with Children Check
  • Flu and Covid Vaccination
  • Certificate III in Individual Support (Ageing and Disability)

Languages

Nepali
Native or Bilingual
English
Native or Bilingual
Hindi
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Student Nurse

Williamstown Hospital
01.2025 - 02.2025

Customer Service Supervisor

Coles Supermarket
09.2023 - Current

Bachelor of Nursing - Nursing

La Trobe University

High School Diploma -

Hetauda School of Management
Ankita Bhandari