ANKITA GUPTA
Craigieburn
Summary
To enhance career development and gain professionalism by accepting and executing challenging duties. To be a part of professional environment to grow as a professional. To work in an innovative team-environment and make a fruitful contribution in attaining organizational goals.
Overview
4
4
years of professional experience
Work History
Relevant Work Experience
Science Field
- Casually worked at Incitec pivot limitedas laboratory technician,Victoria.
- I have done 3 months (March-May 2022) internship in Future Biotech Melbourne where I worked as assistant QC analyst for beauty brand and used to perform routine sample checks using microbiology, biotechnology and chemistry techniques.
- I have done 6 months internship from Coca Cola industry in 2019 in order to check the quality of beverages where I used to do quality check for routine samples using wet chemistry and microbiology techniques.
- I have done 6 months internship from Sewage Treatment Plant, Noida in 2018 in order to check the Quality of Sewage Water before and after the Treatment using chemistry and molecular techniques.
- I have written a thesis entitled Survey of cancer patients in Delhi/NCR region submitted to World Health Organization (W.H.O.) in 2017 in association with Jax Health Care Foundation.
- I have also submitted a report on Gene Therapy to the Amity University, Biotechnology Department in the same year 2017 as a part of educational program under the guidance of Dr. Sarika Saxena.
Retail Assistant
JB Hi-Fi
05.2024 - Current
- Streamlined operations by implementing efficient processes and procedures.
- Boosted productivity by establishing effective communication channels between departments.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Expedited order processing, liaising with suppliers to ensure timely delivery of products.
- Managed inventory levels, reducing waste and optimizing stock turnover rates.
Customer Service Representative
Department Of Energy Environmental Management
01.2023 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved customer complaints and addressed emergency requests and needs.
- Documented and detailed calls and complaints using call center's CRM database.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered up to 60 incoming calls in busy, fast-paced environment.
Flood Relief Officer
DFFH- Victoria Government
10.2022 - 12.2022
- Intially in call center as call back officer. Actively listened to customers, handled concerns quickly and filling the application forms for emergency flood relief and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional customer service.
- Later promoted to triage officer position where I was handling all the internal administrative work.
Mortgage Servicing Consultant
Westpac
05.2022 - 10.2022
- Explained different types of loans pertaining to client situations to the brokers.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Fielded customer complaints and provided solutions.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
Production Team Leader
Adam's Bakeshop
04.2021 - 05.2022
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Made sure that products were produced on time and are of good quality.
- Inspected finished products for quality and adherence to customer specifications.
- Prepared reports and technical documentation of day-to-day production processes.
- Monitored employee actions for adherence to safety procedures.
Retail Assistant
Vodafone
06.2021 - 05.2022
- Greeted customers, helped locate products and suggested suitable options.
- Used POS system to process sales, returns, online orders.
- Approached browsing customers to initiate conversations to determine buying preferences.
Freight Sorter
Australia Post
08.2020 - 03.2021
- Operated equipment while observing standard safety procedures.
- Arranged items at destination according to customer requests and instructions.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Managed warehouse operations and verified proper shipment procedures.
Education
Master of Science - Biotechnology And Bioinformatics
Deakin University
Waurn Ponds, VICBachelor of Science - Biotechnology
Amity University
Noida, IndiaSkills
- Communication Skills
- Analytical Thinking & Problem Solving
- Leadership
- Team Building
- Supervisory Skills
- Quick Learner
- Adaptability
- Data Entry and Maintenance
- Proficiency in Microsoft Office
Timeline
Retail Assistant
JB Hi-Fi
05.2024 - Current
Customer Service Representative
Department Of Energy Environmental Management
01.2023 - 05.2023
Flood Relief Officer
DFFH- Victoria Government
10.2022 - 12.2022
Mortgage Servicing Consultant
Westpac
05.2022 - 10.2022
Retail Assistant
Vodafone
06.2021 - 05.2022
Production Team Leader
Adam's Bakeshop
04.2021 - 05.2022
Freight Sorter
Australia Post
08.2020 - 03.2021
Relevant Work Experience
Science Field
Master of Science - Biotechnology And Bioinformatics
Deakin University
Bachelor of Science - Biotechnology
Amity University
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