Ankita Jain
Business Analyst
Sydney,NSW
Summary
Business Analyst with over 4 years of experience supporting business solutions and analyzing business operations. Excellence driven professional with 11+ years of overall corporate experience working with diversified domain like Banking & Finance, Insurance and Logistics domain. A motivated professional with strong analytical and people management skills. Experienced in working with key business communities to comprehend the overall business vision for each product. Skilled in identifying and documenting quality user business requirements for new product implementations and major enhancements. Blend of my experience and expertise can help introduce innovations and improvisation to the product.
Overview
12
12
years of professional experience
Skills
Business Analysis
Requirement ManagementChange & Release ManagementRequirement & Gap AnalysisProduct ManagementFunctional AnalysisBusiness process modelingStrategic PlanningMarket Research & Analysis UAT & Product DemoProcess ImprovementSystems AnalysisData Analysis & VisualizationQuality AssuranceT O O L S /TE C H N O L O G I E S
- Designing Tools: Figma, Balsamiq
- UML Tools: MS Visio, Lucid Charts
- Reporting Tools/ Data Visualization: Tableau
- ALM Tools: Jira
- Repository: Confluence, Sharepoint
- Methodologies- Agile (SCRUM), Waterfall
- Others: MS Office
Work History
Business Analyst
PROBE GROUP
Sydney, Australia
09.2018 - 03.2023
- Assist project managers in delivering projects on time & Budget, Managing the product backlog understanding existing business & high level requirements with stakeholders
- Conducted as-is analysis by reviewing current business processes, workflows, and systems
- Creating Wireframe and prototype to confirm the business understanding and provide depth and provide solution on the basis of that
- Conducting gap analysis to identify areas where the system needs to be customized to meet business needs
- Participate in all agile ceremonies & providing low level requirements (User stories, Acceptance Criteria,Business Rules and Supporting Documents)
- Collaborate with the product development team to ensure successful sprints
- Conducting user acceptance testing (UAT) to ensure the Odoo ERP and IOS Application system meets user needs and business requirements & Set up, configure, test, maintain, and troubleshoot functionality
- Providing status on issues, troubleshooting/analysis of issues, identification and execution of possible solutions, testing of solutions, and monitoring of solutions in the production environment
- Designs and perform quality assurance testing, perform unit testing and integration testing End-to-end issue tracking, troubleshooting, root cause analysis
- Work closely with business team to create and maintain product backlog according to business value
- Collaborate with developers and stakeholders to define project requirements and acceptance criteria in JIRA
- Collaborated with cross-functional teams to collect requirements, do competitor and market research, analyze marketing data, create successful marketing campaigns, and use data and analytics to spot market trends and opportunities
- To ensure successful launches of products, analyze market trends and data to develop sales strategies, consumer research, Scrum and Agile methodologies, and communication with cross-functional teams.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Client Manager
Kotak Mahindra Bank Ltd
06.2016 - 01.2018
- Effectively managed team of 6 people while strictly adhering to high standards of honesty and integrity
- Conducted insurance needs analysis for clients and offered personalized insurance solutions
- Developed new client relationships through referrals, networking, and cold calling
- Consistently met or exceeded sales targets for insurance products, including life, home, and auto insurance
- Managed high value and complex customer and prospect relationships to maximize net contribution through an emphasis on obtaining new, high income relationships
- Ensure quality service, expand existing relationships, monitor relationship profitability and drive revenue growth
- Thorough knowledge of Compliance and audit which are the backbone of any organization
- Establish an effective communication plan, provide direction to the team and regular status updates.
Assistant Manager
ICICI Bank Ltd
Jabalpur
02.2011 - 06.2016
- Possess exceptional ability to build productive relationships, retain the existing ones, resolve complex issues and win customer loyalty and trust
- Offered personalized financial advice to customers, resulting in a 20% increase in investment products sold
- Analyzed customer insurance needs and offered tailored insurance solutions, resulting in a 25% increase in insurance sales
- Achieved sales targets for investment, insurance, and loan products
- Successfully diffused volatile customer situations, one that resulted in attrition control, customer satisfaction and relationship building
- Understanding customer requirements and providing them the suitable business solution
- Address the internal team meetings to scale up the team so as to meet the target requirements and KPI
- Ensure quality and SLA of customer requests are being met.
Education
Certification- Professional Scrum Master -
1 Post Graduate Diploma - Banking and Finance
Bachelor of Commerce - Accounts & Business Management
VISA SUMMARY
Visa Subclass 482 Dependent with full working rights.
Timeline
Business Analyst - PROBE GROUP
09.2018 - 03.2023
Client Manager - Kotak Mahindra Bank Ltd
06.2016 - 01.2018
Assistant Manager - ICICI Bank Ltd
02.2011 - 06.2016
- Certification- Professional Scrum Master,
Institute of Finance, Banking and Insurance, NIIT - 1
Post Graduate Diploma, Banking and Finance
Rani Durgavati University - Bachelor of Commerce, Accounts & Business Management