Ankita Sharma
Bonner,ACT
Summary
Experienced professional with a strong background in administrative support and front office operations. Demonstrated expertise in efficiently managing schedules, coordinating meetings, and delivering exceptional customer service. Recognized for strong team collaboration skills, adaptability, and a track record of achieving results. Possesses excellent interpersonal skills, meticulous attention to detail, and the ability to handle multiple tasks efficiently.
Overview
8
8
years of professional experience
Work History
Front Office Coordinator
Smile Sensations
01.2021 - Current
- Managed reception duties, including scheduling appointments and handling patient inquiries
- Provided compassionate customer service, addressing patient complaints efficiently
- Explained treatment plans and post-procedure care, ensuring clarity for patients
- Supported dentists and clinical staff in daily operations and administrative tasks
- Fostered positive client relationships and collected feedback for service improvement
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Monitored office supplies by checking inventory and placing orders.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
Barista
Starbucks Australia
01.2020 - 01.2021
- Provided excellent customer service, maintaining a friendly and inviting environment
- Managed cash handling and stock preparation for daily operations
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Guest Service Agent
Pegasus Apartments
01.2017 - 01.2018
- Served as the first point of contact for guests, delivering a warm and professional welcome
- Answered inquiries, resolved complaints, and provided personalized assistance
- Conducted check-ins and reconciled daily payments and commission records
- Performed administrative tasks, including handling emails and phone communications
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Provided accurate information regarding local attractions, restaurants and activities.
Education
Disability Studies
Spes Education
Sydney, NSW09-2024
Professional Year Programme -
Indus Institute
01.2022
Master of Technology - Enterprises and Business Analysis
Federation University
01.2020
Bachelor of Biotechnology -
S.D. College
01.2016
Skills
- Front office management
- Customer service expertise
- Reception duties
- Proficiency in Microsoft Office
- Strong communication skills
- Interpersonal skills
- Problem-solving
- Conflict resolution
- Administrative tasks
- Organization
Availability
COVID Visa (408), Full-time
References
Dr. Amandeep Kaur, Smile Sensations, Casey, ACT, 0422 215 108
Languages
Punjabi
Full Professional
Hindi
Full Professional
English
Full Professional
Timeline
Front Office Coordinator
Smile Sensations
01.2021 - Current
Barista
Starbucks Australia
01.2020 - 01.2021
Guest Service Agent
Pegasus Apartments
01.2017 - 01.2018
Professional Year Programme -
Indus Institute
Master of Technology - Enterprises and Business Analysis
Federation University
Bachelor of Biotechnology -
S.D. College
Disability Studies
Spes Education
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