ANKITA SHARMA
Australian Capital Territory,Australia
Summary
Accomplished Retail Store Manager with 11 years of Retail experience and success in customer service and team leadership. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Great verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
16
16
years of professional experience
Work History
Operations Coach
Nike Clearance Store
Canberra, ACT
01.2024 - Current
- Boosted team productivity with effective communication strategies and regular progress meetings.
- Responsible for rostering/scheduling a diverse team of 50 employees.
- Facilitated the interviewing process and structured efficient assessment sessions.
- Executed detailed onboarding steps for incoming staff while maintaining adherence to brand protocols.
- Monitored labor efficiency metrics to drive productivity improvements.
- Reviewed customer survey feedback to identify areas of improvement.
- Conducting mid year and quarterly performance evaluations, delivering constructive feedback and setting actionable development goals for individual team members.
- Collaborate closely with other department managers to align goals, improve interdepartmental cooperation, and create a cohesive organisational structure.
- Responsible for certain closes and opens of the store in a week including cash handling, safe count , till associations, Bank deposits and safety alarm settings.
Store Manager
M.J.Bale
Australian Capital Territory
06.2018 - 01.2024
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employee.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Retail Sales Assistant
Aquila
Australian Capital Territory
01.2018 - 06.2018
- Kept sales floor attractive and well-stocked for customers
- Looked for opportunities to improve customer experiences, sales and retail operations with proactive approach
- Organized and faced products on shelves and in displays to comply with merchandising standards
- Improved individual performance by accepting direction and feedback
- Addressed, researched and resolved customer issues.
- Suggested additional products and services to increase sales
Assistant Design Manager
Future Group
Mumbai, India
07.2013 - 10.2016
- Improved overall quality of garments with knowledgeable adjustments to construction and fit.
- Identified target markets for designs by looking at demographics and socioeconomic status.
- Finally Sampling of the range and representing the sampled range to the buyers and making final changes based on the discussions.
Fashion Design Intern
Designer Pallavi Goenka
India
06.2011 - 07.2011
- Assisted in Lakme Fashion Week 2011 Collection and created hand done illustrations of the final runway outfits.
Fashion Design Intern
Munch Design Workshop Pvt Ltd
India
06.2009 - 08.2009
- Designed collections for the licensed Brands like Jack&Jones mens bombers range, Hello Kitty kids and teen range.
Education
Bachelor Of Design - Fashion Design
National Institute of Fashion Technology (NIFT)
IndiaSkills
- Adobe illustrator proficiency
- Adobe Photoshop proficiency
- Fashion illustration
- Excel usage
- Powerpoint usage
- KRONOS Rostering portal
- Store Merchandising
Software knowledge
Managerial skills
- Risk Management
- Roster Management
- Customer Service Management
- Team Development and Training
- POS Systems
- Store Operations opens and closes
- Diary maintaining
- Recruitment procedures
Timeline
Operations Coach
Nike Clearance Store
01.2024 - Current
Store Manager
M.J.Bale
06.2018 - 01.2024
Retail Sales Assistant
Aquila
01.2018 - 06.2018
Assistant Design Manager
Future Group
07.2013 - 10.2016
Fashion Design Intern
Designer Pallavi Goenka
06.2011 - 07.2011
Fashion Design Intern
Munch Design Workshop Pvt Ltd
06.2009 - 08.2009
Bachelor Of Design - Fashion Design
National Institute of Fashion Technology (NIFT)