Ankita Thakur
Craigieburn,VIC
Summary
Certified Pathology Collector with hands-on experience in phlebotomy and specimen processing. Delivered high-quality patient care and efficient blood collection in both Australia and India, complemented by first aid certification. Fostered effective communication and teamwork in retail and healthcare settings, contributing to positive patient experiences.
Overview
11
11
years of professional experience
Work History
Christmas Casual Retail Assistant
Capri Holdings
Melbourne, Vic
10.2024 - 04.2025
- Operated cash registers to process payments accurately.
- Assisted customers with product selection, answered queries and provided advice.
- Resolved customer inquiries and complaints with professionalism and care.
- Resolved customer complaints professionally, ensuring satisfaction and fostering repeat business.
- Collaborated with team members to create an inviting shopping environment that encouraged customer engagement.
- Participated in promotional events to drive sales and engagement.
- Stocked shelves, unpacked shipments, and organized store layout to enhance customer shopping experience.
Manager
Go Abroad IELTS Academy
Punjab, India
02.2019 - 12.2021
- Managed the staff of 25 teachers including assistants.
- Developed and implemented strategies for improvement in the field.
- Coached and mentored team members to enhance job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Led organizational change during covid by implementing online classes.
- Recruited and hired qualified candidates to fill open positions.
- Helped students to achieve their desired band score for successfully clearing their IELTS test.
Lab Technician
Rajan Laboratory
Punjab, India
07.2014 - 09.2016
- Performed various blood, urine, sputum, stool tests.
- Maintained laboratory equipment, such as centrifuges and microscopes, to ensure proper functioning.
- Performed quality control on all incoming specimens for accuracy and completeness.
- Reviewed laboratory test results to ensure accuracy.
- Compiled and distributed patient reports to facilitate timely follow-up and care.
- Operated analyzers to perform various tests on specimens according to established protocols.
- Prepared reagents, stains, solutions, and media used in tests or experiments.
- Conducted training for new employees on safety procedures and techniques to promote a safe laboratory environment.
- Engaged with customers to provide assistance and resolve issues.
Education
Certificate III In Pathology Collection - Pathology Collection
All Health Training
PrestonMaster of Science - Biotechnology
CT Group of Institutions
Jalandhar, IndiaMaster of Science - Clinical Microbiology
Panjab Technical University
IndiaBachelor of Science - Medical Laboratory Technology
Panjab Technical University
Jalandhar, IndiaSkills
- Patient interaction
- Verbal and written communication
- Good communication skills
- Workload prioritization
- Schedule management
- Time Management
- Team Leadership
- Staff Management
- Staff training
- Policy implementation
- Data Tracking
- Lab safety
- Sample Preparation
- Specimen storage
- Biohazard Disposal
- Hard working
- Fast learner
- Punctual
- Staff training
Reference
- Cody Foster
Instructor at All Health Training, Preston
Email: codyfoster@aht.edu.au
- Jess Finney
Pathology Collector, Wallan
Contact Number:0409 897 088
C
Timeline
Christmas Casual Retail Assistant
Capri Holdings
10.2024 - 04.2025
Manager
Go Abroad IELTS Academy
02.2019 - 12.2021
Lab Technician
Rajan Laboratory
07.2014 - 09.2016
Certificate III In Pathology Collection - Pathology Collection
All Health Training
Master of Science - Biotechnology
CT Group of Institutions
Master of Science - Clinical Microbiology
Panjab Technical University
Bachelor of Science - Medical Laboratory Technology
Panjab Technical University