Ankitkumar Patel
Taylor
Summary
Customer-oriented manager offering several years of experience in retail operations, sales, and service team leadership, and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
9
9
years of professional experience
Work History
Store Manager
Domino's Pizza
Bruce
04.2020 - Current
- Maximized profitability and achieved sales targets by motivating staff
- Developed business strategies to attract new customers and increase store traffic
- Ensured compliance with health and safety regulations
- Delivered excellent customer service to maintain high customer satisfaction
- Hired and trained new staff, coordinating routine work
- Monitored and reported food wastages using MS tools
- Submitted food wastage inventory reports to head office weekly
- Managed inventory levels and ordered new stock
- Supervised food safety practices
- Prepared promotional materials and displays
- Addressed customer complaints professionally
- Prepared reports on buying trends, customer requirements, and profits
- Liaised with head office for system issues and followed up on support tickets
- Created and submitted weekly sales reports to head office
IT Helpdesk Support
Web99
01.2022 - 03.2022
- Researched and resolved technical issues, maintaining workstations and ensuring seamless operation
- Diagnosed problems, researched solutions, and guided clients through corrective actions
- Authored and maintained technical documentation to improve client resources
- Identified learning gaps and recommended instructional materials to enhance user training
- Assisted in using systems and data to address stakeholder business challenges
- Evaluated customer issues and provided the best technical solutions based on the details given
- Asked relevant questions to identify the nature of problems and followed through to ensure full resolution
- Gathered and analyzed user feedback regarding their experience with company products
- Took on extra responsibilities as requested by team leaders
- Provided regular updates to the Senior Coordinator and Internship Coordinator on progress and issues
IT Support
Raid layer Webhost Pty. Ltd.
01.2016 - 03.2017
- Company Overview: (India)
- Offered first and second-level support for hardware, software, and network issues, ensuring timely resolution and minimal disruption to operations
- Conducted routine maintenance on computer systems, servers, and networks to ensure their efficient operation and security
- Diagnosed and resolved technical problems related to operating systems, applications, and network connectivity
- Provided support to end-users, assisting them with hardware and software issues, and delivering training on new systems and applications
- Logged and tracked incidents using a ticketing system, ensuring all issues were documented and resolved within SLA guidelines
- Managed the installation, configuration, and maintenance of desktop computers, laptops, printers, and other peripheral devices
- Installed, configured, and updated software applications, ensuring compatibility and security compliance
- Assisted in managing and troubleshooting network infrastructure, including routers, switches, and firewalls
- Implemented and monitored security measures to protect IT systems from viruses, malware, and unauthorized access
- Created and maintained comprehensive documentation for IT processes, configurations, and troubleshooting guides
- Collaborated on IT projects, providing technical expertise and support to ensure successful implementation and delivery
- (India)
Education
Professional Year Program (ACS) -
Indus Institute
Canberra04.2022
Master of Information Technology -
Charles Sturt University
Melbourne09.2019
Bachelor of Electronics & Communication -
Gujarat Technological University
Gujarat, India06.2013
Skills
- Quick decision-making
- Able to work on own or in a team
- "Can-do" attitude
- Comprehensive learning capabilities
- Good understanding of responsibilities
- Excellent communication
- Time management
- Effective interaction
- Strong interpersonal and communication skills
- Strategic planning
- Health and safety compliance
- Windows and Linux Operating Systems
- Team leadership
- Profit maximization
- Customer relationship management
- Hardware Troubleshooting and Repair
- Software Installation and Maintenance
- Active Directory Management
- Help Desk Support
- System Monitoring Tools
- Backup and Recovery Solutions
- Remote Desktop Support
- Microsoft Office Suite
- Customer service
- Inventory management
- Data analysis
References
Available on request.
Timeline
IT Helpdesk Support
Web99
01.2022 - 03.2022
Store Manager
Domino's Pizza
04.2020 - Current
IT Support
Raid layer Webhost Pty. Ltd.
01.2016 - 03.2017
Professional Year Program (ACS) -
Indus Institute
Master of Information Technology -
Charles Sturt University
Bachelor of Electronics & Communication -
Gujarat Technological University
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