Summary
Overview
Work History
Education
Skills
Details
Languages
References
Hobbies and Interests
Accomplishments
Timeline
Generic
Ankitkumar Shah

Ankitkumar Shah

Melbourne,Australia

Summary

I am experienced and skillful Operation Support Agent / Dispatcher /Team leader providing high quality service to customer needs. Proven track record of serving as an effective liaison between companies and their potential and current clients. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Several years of experience in various retail settings with a proven track record of job success. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers. I am experienced and professional with over six years of experience in busy and high volume environments. American Giants Costco Wholesale as a Supervisor in Merchandise in various department over years. i am a person with multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.

Overview

16
16
years of professional experience

Work History

Operation Support Agent / Team Leader / Dispatcher

FedEx Express
Melbourne, Australia
10.2020 - Current
  • Going through the daily planner so, gets the direction about runs cut, backups or absences as per the data make game plan for day.
  • Ensuring all couriers have signed in on time if not keep in touch with station supervisor or manager via teams.
  • Allocating Ad hoc Pickup jobs from DSW as it comes.
  • Accumulation unaware pickups jobs in particular station's spare dispatch bucket and reach out to manager for guidance.
  • Ensuring all PUD & Bulk status of fleet received their pickups jobs by 10.00 am
  • Time extension when the critical sign flashes in addition to push notification to the drivers.
  • To make end of the day report checking all status of fleet all clear message as well as no jobs left in scanner without status if so, mentioned in the report.
  • Finally checking DSM with each depot any jobs left in active give status.
  • Responding Customer inquiries, Handle the complaints and conclude the final resolutions by intense the concern to management.
  • Working on the daily routine futile pickup with day-to-day tasks.
  • Working on CPL, MAINFREME, FMS, COMPUTRACK, DSM, DWS & CCD programmers.
  • Worked to wholly support our corporate commitment to Equal Opportunity, Diversity and Inclusion
  • Correspondence between two depots and get resolutions for awkward freight run.
  • Replying emails to international customer their freight status via tracking EPOES application.
  • Provided technical assistance to customers via phone and email, troubleshooting issues with software applications.
  • Resolved customer inquiries in a timely manner, ensuring satisfaction and understanding of the issue.
  • Maintained accurate records of customer interactions, documenting solutions and updates to existing issues.
  • Interpreted customer needs and provided appropriate solutions in an efficient manner.
  • Monitored incoming emails of awkward freight ensure that all inquiries were responded to promptly.
  • Participated in team meetings and training sessions related to customer service topics.
  • Followed up with customers after resolution of their inquiry to ensure satisfaction.
  • Generated reports & monitoring on daily activities of drivers including their breaks.
  • Monitoring daily workflow to ensure adherence to established policies and procedures followed by drivers for that constant monitoring as well as where required communications through their scanner.

SUPERVISOR IN MERCHANDISE

Costco Wholesale
Melbourne, Australia
09.2014 - 10.2020
  • Merchandising shelves and endcaps with existing stocks and new arrivals products.
  • Handled customer queries about services, product malfunctions, promotions, and billing
  • Allocating work task to staff depends upon their daily requirements in a timely and effective manner.
  • Handled of calls on a day to day basis with a sense of calm and good work ethic
  • Developed successful tactics to sell products placing on endcaps changes.
  • Worked to understand the needs of each customer.
  • Directed and supervised team of 09 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Analyzed financial data related to departmental budgeting activities on a regular basis.
  • Developed marketing plans that helped increase sales revenue by 20%.
  • Participated in conferences related to industry trends or organizational developments.
  • Complied with company policies, objectives and communication goals.
  • Responded to customer questions regarding products, prices and availability.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

Customer Service Representative

Woolworths
Adelaide, Australia
08.2012 - 08.2014
  • Greeted customers with enthusiasm and a delightful and helpful attitude
  • Provided guests and potential guests with up to date information about hotel and promotional offerings
  • Effectively sold rooms to walk-in customers
  • Responded to guest complaints in a professional and effective way
  • Processed payments and informed hotel staff of room status and availability
  • Provided superiors with work logs, demonstrating accountability.

Sales Representative

Energy Australia
Melbourne, Australia
03.2008 - 05.2012
  • Greeted customers in a friendly and helpful manner
  • Provided high quality customer service to customers
  • Handled sales transactions and returns in a timely manner
  • Answered all questions regarding products and promotions
  • Aimed to keep customers satisfied and returning winback.

Education

Forklift Licence -

Institute
09.2020

Certificiate iii in crowd controller -

Tactical Training Australia
08.2020

High rigid licence -

Cove Training
07.2020

Bachelor of Commerce - Sales and Marketing

MS University
05.2004

Skills

  • Leadership Skills
  • Excellent Communication Skills
  • Troubleshooting Skills
  • Multitasking Skills
  • Mediation and Negotiation Skills
  • Marketing Strategies
  • Complaint Handling
  • Incident Management

Details

10/14/1981, Australian, Heavy Vehicle Driver Licence

Languages

  • English
  • Hindi
  • Gujarati

References

References available upon request

Hobbies and Interests

  • Long drive
  • Reading
  • Playing chess

Accomplishments

  • Employee of the year - 2016 Costco Wholesale
  • Bravo certificate - 2021 Fedex Express

Timeline

Operation Support Agent / Team Leader / Dispatcher

FedEx Express
10.2020 - Current

SUPERVISOR IN MERCHANDISE

Costco Wholesale
09.2014 - 10.2020

Customer Service Representative

Woolworths
08.2012 - 08.2014

Sales Representative

Energy Australia
03.2008 - 05.2012

Forklift Licence -

Institute

Certificiate iii in crowd controller -

Tactical Training Australia

High rigid licence -

Cove Training

Bachelor of Commerce - Sales and Marketing

MS University

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Ankitkumar Shah