Ankitkumar Shah
Summary
Operations professional with strong background in streamlining processes and enhancing productivity. Skilled in leading cross-functional teams and executing strategic plans to achieve organizational goals. Known for flexibility and reliability in dynamic environments, with excellent problem-solving abilities and focus on delivering results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
OPERATION SUPERVISOR
FedEx EXpress
09.2020 - Current
- Managing day to day activities of the floor including deliveries as well as pickups for the day.
- Mentoring meetings to all drivers everyday in daily tools.
- create & update delivery schedules, routes & procedures.
- Monitoring & tracking important delivery & pickups giving notification to on driver's scanner.
- Manage customer service inquiries & complaints.
- Schedule regular vehicle maintenance & coordinator repairs when it necessary.
- Going through the daily planner so, gets the direction about runs cut, backups, or absences as per the data make game plan for the day & week.
- Ensuring all couriers have signed in on time if not keep in touch with station supervisor or manager via teams. Allocating Ad-hoc bookings from DWS as it comes.
MERCHANDISE SUPERVISOR
COSTCO WHOLESALE
06.2014 - 08.2020
- Oversaw daily merchandise operations, ensuring compliance with company standards and policies.
- Trained and mentored team members on inventory management and merchandising techniques.
- Merchandising shelves and End caps with existing stocks and new arrivals products.
- Handled customer queries about services, product malfunctions, promotions, and billing.
- Allocating work task to staff depends upon their daily requirements in a timely and effective manner.
- Handled of calls on a day-to-day basis with a sense of calm and good work ethic.
- Developed successful tactics to sell products placing on End caps changes.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Education
Bachelor of Commerce -
MS UNIVERSITY
BARODA04-2004
Skills
- Ability to prioritize task efficiently
- Problem solving, decision making & Analytical skills
- Ability to multitask & handle multiple responsibilities
- Strong organizational & time management skills
- Proficiency in using computers software applications and various electronic scanners
- Ability to lead & motivate a team independent
- Ability to remaining calm in significant work load
- Ability to handle customer complaint as well as find resolutions
Accomplishments
HIGHEST WIN BACK RENEWAL OF MEMBERSHIP 2016 COSTCO
MERCHANDISE TRAINEE MANAGER 2019 COSTCO
BEST EMPLOYEE OF THE YEAR 2023 FEDEX EXPRESS
Certification
- FORKLIFT DRIVING LICENCE
- LIFT TRUCK DRIVING LICENCE PICKUP
- HIGH REGID DRIVING LICENCE
- CROWD CONTROL SECURITY LICENCE.
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Interests
- Gardening
- Cooking
- Watching Movies and TV Shows
- Music
Timeline
OPERATION SUPERVISOR
FedEx EXpress
09.2020 - Current
MERCHANDISE SUPERVISOR
COSTCO WHOLESALE
06.2014 - 08.2020
Bachelor of Commerce -
MS UNIVERSITY