Ankit Kumar
Wellard,WA
Summary
Adept at conflict resolution and customer relations, I significantly enhanced customer loyalty and satisfaction across roles, notably at BP Retail. Leveraging active listening and computer proficiency, I efficiently resolved complaints and managed high-stress situations, ensuring minimal wait times and maintaining high customer satisfaction. My approach consistently resulted in repeat business and improved service outcomes. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
3 Amigos Liquor Store
11.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
BP Retail
04.2016 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Puma Energy
01.2015 - 04.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Responsible Service of Alcohol - RSA
AHA
Perth01.2022
Advanced Diploma - Hospitality
West Australian Institute of Further Studies
Perth03.2021
Diploma of Hospitality - Hospitality
Stanley College
Perth05.2018
Diploma of Business Administration - Business Administration
IIBT
Perth, WA01.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Conflict Resolution
Certification
RSA, Barista Certificate
Play Cricket, Badminton, Cards, Scrabble
Though I have not played cricket on any professional level but yes it is one of my favourite activity to do during my leisure time. love solving riddles.
Languages
Hindi
Elementary
English
Elementary
Timeline
Customer Service Representative
3 Amigos Liquor Store
11.2021 - Current
Customer Service Representative
BP Retail
04.2016 - 07.2022
Customer Service Representative
Puma Energy
01.2015 - 04.2016
Responsible Service of Alcohol - RSA
AHA
Advanced Diploma - Hospitality
West Australian Institute of Further Studies
Diploma of Hospitality - Hospitality
Stanley College
Diploma of Business Administration - Business Administration
IIBT
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